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For Consumers

What is SWEP?

The State-wide Equipment Program (SWEP) supports people with permanent or long-term disability and the frail aged to receive and maintain the assistive technology items (including home and vehicle modifications) which they need for independence and improved quality of life. This includes

  • administration of funding from different agencies via an application portal for  assistive technology Practitioners that is integrated with the registration and credentialing process
  • access to re-issue assistive technology (including support to identify features and customise items)
  • cost effective procurement of commonly requested assistive technology items (available for purchase by any funding source)
  • and a responsive maintenance and repairs service.


Our latest news and videos

For our latest news and updates on SWEP visit our BLOG page and watch our latest videos as well.

How can SWEP help you?

SWEP partners and work with a range of programs and services to support consumers. To learn more click here.

For more information you can access our booklet online by clicking here or request a print copy by contacting us.

How do I apply?

There are different eligiblity criteria for the range of programs that SWEP partners with. Please refer to the programs and services page to see what you are eligible for. You need to be assessed by an appropriate health professional/AT Practitioner from your local area who will help you determine the most suitable assistive technology (AT) item(s) or modification(s) needed, as well as which program or service you. This includes an assessment of whether you or your carer can safely use the AT item(s).

If you are applying to SWEP for the first time, you may need to complete the Eligibility Form with all your personal details. If so, you will need to make an appointment to see your treating doctor/specialist/AT Practitioner to complete the last page of the Eligibility Form on your behalf. This is to confirm that you are eligible to receive assistance from SWEP.

For more information you can access our booklet online by clicking here or request a print copy by contacting us.

More Information and Frequently Asked Questions (FAQ's)

Are you currently supported by one of the SWEP Programs? The below information may be helpful to you

Are you moving interstate?

There are some differences between the aids and equipment schemes in each State and Territory. To ensure you can
make informed choices and are fully aware of available options, and to ensure your needs will be met when you move,
it is important to plan ahead. Generally, you will be able to take your 
assistive technology item(s) with you when you move interstate. You should contact your current 'assistive technology' scheme as soon as possible to confirm what you can take.

For more information, please click here.

Insurance for scooters, wheelchairs & vehicle modifications.

You may wish to discuss your insurance options with your current insurance company, or alternatively SWEP and Blue Badge Insurance Australia have a specialist insurance product designed specifically for users of funded assistive technology items.

SWEP and Blue Badge have partnered to create a product that will protect scooter and wheelchair users against accidental loss and damage, third party property damage and third party personal injury.

The insurance will cost scooter users just $105 per annum and wheelchair users (both manual and electric) from $155 per annum, depending on the cost of their chair.

SWEP has always recommended that consumers take out insurance for their assistive technology items, but until now there hasn't been a policy that was both comprehensive and affordable. Consumers will now have access to a product that protects them against accidents and other unexpected events through Blue Badge Insurance.

The insurance, which is underwritten by Lloyd's, is not compulsory and is available initially only for SWEP Consumers in Victoria. This product became available to SWEP consumers on 1 September 2015.


How do I contact SWEP?

We operate during normal business hours from 8.30am - 5.00pm Monday to Friday with an after-hours service for emergency breakdowns.

P: 1300 747 937 (1300 PH SWEP) or 03 5333 8100 F: 03 5333 8111 E: swep@bhs.org.au

State-wide Equipment Program
PO Box 1993
Bakery Hill, VIC 3354

For more please see our Contact page


Protection & Use of your Health Information

Collection

SWEP collects personal information such as your name, address and date of birth; information about your medical condition/disability; assistive technology/product needs; and information related to the management of your applications for funding.

Use

Your information is used by our staff (healthcare professionals), to provide you with the best care and AT solution.
Your referring Doctor or AT Practitioner (i.e. Respiratory Physician, Physiotherapist, Occupational Therapist etc.) may access information essential to the management of your applications.
Your information may also be used for other purposes such as quality audits, research and training. Your identifying details are removed from information used for these purposes.

Accuracy

Information is added to your record each time you contact the State-wide Equipment Program (SWEP). Please advise our Customer Service Team if your details have changed to help us keep your information accurate and up to date.
If you believe that information held about you is not correct, you have the right to ask that it be corrected.

Protection

SWEP has a legal and moral obligation to protect your privacy. Our staff are obliged to comply with our policies about the collection, use, disclosure, storage and disposal of consumer information. Database records, both paper and electronic, are securely stored. Only authorised staff may access your consumer information. SWEP retains records in line with legal requirements.

How may you access your information

You have the right to access your consumer record under the Freedom of Information Act. A written application is required and you may be charged a fee. Please speak to a member of our team, who can advise of the right person to help you with this.

Privacy Policy

For Consumers

Your privacy is important to us.
It is SWEP's policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

  1. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  2. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  3. We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
  4. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  5. We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  6. We will make readily available to consumers information about our policies and practices relating to the management of personal information.
  7. We will only retain personal information for as long as necessary for the fulfilment of those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. SWEP may change this privacy policy from time to time at SWEP's sole discretion.

Australian Charter of Healthcare Rights

The Australian Charter of Healthcare Rights describes the rights of people using the Australian healthcare system.

Your healthcare provider/AT Practitioner is the person or organisation that has assessed your needs and made an application for AT item(s) to SWEP. Your healthcare provider/AT Practitioner must discuss your rights and responsibilities under the Australian Charter of Healthcare Rights with you. You can download a summary of the Charter using the links below. This summary outlines what this charter means if you are seeking or receiving care from a Victorian healthcare service. It tells you what you can expect from services, and what to do if you have a question or concern. You can find out more about the Charter at https://www2.health.vic.gov.au/about/participation-and-communication/australian-charter-healthcare-rights/about-the-charter.

Please contact your healthcare provider/assistive technology Practitioner if you do not understand your rights under the Charter.

Link to Australian Charter of Healthcare Rights - Summary

Link to Australian Charter of Healthcare Rights - Easy English

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