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For Individuals

What is SWEP?

The State-wide Equipment Program (SWEP) is a sub-division of Ballarat Health Services which oversees a number of different 'assistive technology' programs.

SWEP provides Victorian people who either have a permanent or long-term disability or are frail aged with subsidised aids, equipment and home and vehicle modifications to enhance their independence and facilitate community participation.

Our latest news and videos

For our latest news and updates on SWEP visit our BLOG page and watch our latest videos as well.

How can SWEP help you?

SWEP provides a subsidy towards the cost of equipment and/or modifications. This is to improve independence in your home, assist in community participation and support families and carers in their role. Subsidies and reissued equipment are provided through a number of programs, details of which are available below. Reissue equipment will be provided where appropriate.
 
For more information, you can access our booklet online by clicking here or request a print copy by contacting us.

SWEP Victorian Aids & Equipment Programs (VAEP)

As part of the Victorian Aids & Equipment Program, including the Vehicle Modification Subsidy Scheme and the Lymphoedema Compression Garments Program, SWEP provides a wide range of assistive technology & equipment support to people in the state of Victoria. For more information relating to one of our programs please click on the links below:

Community Equipment Programs (CEP)

As a part of Ballarat Health Services SWEP provides CPAP equipment in the Ballarat area.

National Disability Insurance Agency (NDIA)

SWEP has working arrangements to support the National Disability Insurance Agency, as part of this we provide a range of assistive technology and repairs for NDIS Participants across the state of Victoria.

How do I apply?

You need to be assessed by an appropriate health professional from your local area who will help you determine the most suitable equipment or modification needed. This includes an assessment of whether you or your carer can safely use the equipment.

If you are a new client to SWEP applying for a VAEP or CEP program you may need to complete the Eligibility Form with all your personal details. If so, you will need to make an appointment to see your treating doctor/specialist to complete the last page of the Eligibility Form on your behalf. This is to confirm that you are eligible to receive assistance from SWEP.

For more information you can access our booklet online by clicking here or request a print copy by contacting us.

More Information and Frequently Asked Questions (FAQ's)

Are you currently supported by one of the SWEP Programs? The below information may be helpful to you

Are you moving interstate?

There are some differences between the aids and equipment schemes in each state and territory. To ensure you can
make informed choices and are fully aware of available options, and to ensure your needs will be met when you move,
it is important to plan ahead. Generally, you will be able to take your aids and equipment with you when you move interstate. You should contact your current equipment scheme as soon as possible to confirm what you can take.

For more information, please click here.

Insurance for scooters, wheelchairs & vehicle modifications.

You may wish to discuss your insurance options with your current insurance company, or alternatively SWEP and Blue Badge Insurance Australia have recently announced the launch of a specialist insurance product designed specifically for users of funded equipment.

SWEP and Blue Badge have partnered to create a product that will protect scooter and wheelchair users against accidental loss and damage, third party property damage and third party personal injury.

The insurance will cost scooter users just $105 per annum and wheelchair users (both manual and electric) from $155 per annum, depending on the cost of their chair.

SWEP has always recommended that clients take out insurance for their equipment, but until now there hasn't been a policy that was both comprehensive and affordable. Clients will now have access to a product that protects them against accidents and other unexpected events through Blue Badge Insurance.

The insurance, which is underwritten by Lloyd's, is not compulsory and is available initially only for SWEP clients in Victoria. This product became available to SWEP clients on 1 September 2015.

Protection & Use of your Health Information

Collection

SWEP collects personal information such as your name, address and date of birth; information about your medical condition/disability; assistive technology/product needs;   and information related to the management of your applications for funding. 

Use

Your information is used by our staff (healthcare professionals), to provide you with the best care and application outcomes.    
Your referring Doctor or Allied Health Professional (i.e. Respiratory Physician, Physiotherapist, Occupational Therapist etc.) may access information essential to the management of your applications.   
Your information may also be used for other purposes such as quality audits, research and training. Your identifying details are removed from information used for these purposes.

Accuracy

Information is added to your record each time you contact the State-wide Equipment Program (SWEP).   Please advise our Customer Service Team if your details have changed to help us keep your information accurate and up to date.
If you believe that information held about you is not correct, you have the right to ask that it be corrected. 

Protection

SWEP has a legal and moral obligation to protect your privacy. Our staff are obliged to comply with our policies about the collection, use, disclosure, storage and disposal of client information. Database records, both paper and electronic, are securely stored. Only authorised staff may access your client information. SWEP retains records in line with legal requirements.

How may you access your information

You have the right to access your client record under the Freedom of Information Act. A written application is required and you may be charged a fee.   Please speak to a member of our team, who can advise of the right person to help you with this. 

 

Australian Charter of Healthcare Rights

The Australian Charter of Healthcare Rights describes the rights of people using the Australian healthcare system.

Your healthcare provider is the person or organisation that has assessed your needs and made an application for equipment to SWEP. Your healthcare provider must discuss your rights and responsibilities under the Australian Charter of Healthcare Rights with you. You can download a summary of the Charter using the links below. This summary outlines what this charter means if you are seeking or receiving care from a Victorian healthcare service. It tells you what you can expect from services, and what to do if you have a question or concern. You can find out more about the Charter at https://www2.health.vic.gov.au/about/participation-and-communication/australian-charter-healthcare-rights/about-the-charter.

Please contact your healthcare provider if you do not understand your rights under the Charter.

Link to Australian Charter of Healthcare Rights - Summary

Link to Australian Charter of Healthcare Rights - Easy English

How do I contact SWEP?

We operate during normal business hours from 8.30am - 5.00pm Monday to Friday with an after-hours service for emergency breakdowns.

P: 1300 747 937 (1300 PH SWEP) or 03 5333 8100    F:  03 5333 8111   E: swep@bhs.org.au

State-wide Equipment Program
PO Box 1993
Bakery Hill, VIC 3354

When you call our 1300 747 937 number you will have the following options to choose from:

If you require repairs or maintenance to your equipment, please press 1
If you're calling in regards to Continence products please press 2
If
you're calling in regards to Oxygen, Electronic Voice Aids or the Laryngectomy Program please press 3
For Home and Vehicle Modifications or Environmental Control Units please press 4
For IT support in relation to the SWEP Portal press 5
For all other equipment enquiries, please press 6
To speak with customer service or for all other enquiries please press 7
To hear these options again press #

PRESS 6
For bedding, bathing or seating equipment please press 1
For walking aids, mobility or transfer equipment, please press 2
For orthoses, wigs or the Lymphoedema Program please press 3
If you wish to speak with the Customer service team please press 4
To go back to the previous options please press star
To hear these options again please press #

If calling outside our normal business hours please listen to the after-hours message and you will have 2 options:
Option 1 will put you through to an after-hours operator for our emergency repairs service.
Option 2 will allow you to leave a message for SWEP which will be actioned on the following business day.


For more please see our Contact page

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