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Frequently Asked Questions

What is the SWEP Top-up Fund for Children (TFC) and what does it do?

The Top-Up Fund for Children (TFC) is funded by the Department of Health and Human Services to assist families and children with the cost of some Assisstive Technology (AT) items. The fund covers the difference between the total cost of eligible AT items and the maximum subsidy available through the Aids and Equipment Program (A&EP).


What types of AT items does the TFC help subsidise?

The TFC helps cover the cost of mobility AT items including:
  • Manual wheelchairs and initial customisations
  • Powered wheelchairs and initial customisation
  • Pressure cushions
  • Walking aids


Am I eligible?

To be eligible, children must:
  • Be under 18 years of age
  • Have an approved A&EP application
  • Be listed on a Health Care Card or Pension Concession Card


How do I apply for funding?

Your SWEP registered AT Practitioner will complete an A&EP application form along with a TFC Application, or SWEP may send a TFC Application Form to you and advise your AT Practitioner if your child is eligible for funding. Application forms are available to download from the SWEP website.
  

Where can I access a SWEP registered AT Practitioner?

Please talk to your local health care professional about finding a SWEP registered AT Practitioner near you.


What happens after my application is submitted?

Top-up funding will be approved subject to meeting the eligibility criteria for the fund.

If there are insufficient funds available, the urgency of the child's AT item needs will be assessed and the application will be waitlisted in line with SWEP's Priority of Access Guidelines that are available on the website http://swep.bhs.org.au
Once funding is available, the application will progress to the Aids and Equipment Program and the AT item(s) will be ordered according to funding availability.

Your application will be processed in line with our TFC Priority of Access Guidelines. SWEP will advise you of the status of the application within 10 working days of its receipt.

What happens if the AT item my child is using breaks down?

Phone: 1300 PH SWEP (1300 747 937) and one of the SWEP staff will organise to get the AT item repaired for you.

SWEP and Chemtronics provide an emergency After-hours service 24 hours per day, every day of the year including public holidays. When you call 1300 PH SWEP (1300 747 937) during normal business hours please press 1 to talk to a member of our repairs team. Outside of normal business hours you will be directed to the After-hours Emergency Service which is manned by SWEP staff.


What are my responsibilities towards the AT Item?

By accepting an AT item from SWEP you agree:
  • The AT item is issued on a loan basis for as long as you need it
  • To keep the AT item in good order and repair
  • The At item is provided for your use only
  • You cannot re-lend the AT item or give or sell it to anyone else
  • You cannot modify or use the AT item inappropriately


How can I provide feedback?

Feedback can be provided in the following ways:
  • Fill in a feedback form available on our Contact page.
  • Call our Customer Service line on: 1300 PH SWEP (1300 747 937) or (03) 5333 8100. If you require an interpreter, or have a hearing or speech impediment, we can assist by accessing the Victorian Telephone Interpreting & Translating Service or National Relay Service.
  • Write to us at: P.O. Box 1993, Bakery Hill, Vic 3354
  • Email us at swep@bhs.org.au
  • Send a fax to 03 5333 8111

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