NDIS Frequently Asked Questions

What is NDIS and what does it aim to do?

The National Disability Insurance Scheme (NDIS) aims to provide individualised support to meet the needs of people with long term disabilities. The program is funded through the National Disability Insurance Agency (NDIA).

What types of Assistive Technology (AT) items does the NDIA fund?

The NDIA helps to cover the cost of AT items that will assist with:

  • Daily living activities
  • Recreational activities
  • Mobility
  • Personal care and safety
  • Maintaining personal hygiene
  • Independence
  • Economic and social participation

The NDIA will fund the AT item, specialist assessment, set up and training, and repairs and maintenance where required.

The NDIA will not fund medical equipment or AT items that are used to help manage chronic health conditions (as these items are more appropriately funded through other service systems) or items that any person would usually fund for themselves.

What will it cost?

The NDIS covers the total cost of support that has been deemed reasonable and necessary. There is some AT items that may be provided as refurbished rather than new.

Am I eligible?

To be eligible for the NDIS you will need to meet the age, residency, and disability or early intervention access requirements.
To see if you meet the access requirements, you can use the NDIS 'Access Checklist' which is available on the NDIS website https://www.ndis.gov.au/ndis-access-checklist.html. You can also contact the NDIS on 1800 800 110 and speak with a representative.

How do I apply for the program?

Your NDIA planner will help you to identify your individual needs during planning and assessment. After initial assessment your planner will help you to locate an AT Practitioner to assist with recommending appropriate AT item. The AT Practitioner will send the relevant application and forms to SWEP. These forms can be found on the SWEP website.

Where can I access a SWEP Registered AT Practitioner?

SWEP registered AT Practitioner near you can be found by talking to your local health care professional or NDIA planner.


How is AT supplied in Victoria?

In Victoria, the State-wide Equipment Program (SWEP) is an AT item provider. SWEP is responsible for meeting participants' approved AT needs, through the purchase, customisation and supply / loan of AT items to participants. SWEP will meet participants' identified AT needs once they have been approved by the NDIA, by supplying an available reissue item or purchasing a new item.

What is the process for applying AT items?

NDIA participants and planners will identify the need for AT items during the planning assessment and include this in the participant's plan. Plans are reviewed at a maximum of twelve months and AT items needs will form part of the review process.

Once the need for an AT item(s) or modification has been identified, the participant and planner locate an AT Practitioner to assist with the assessment for appropriate AT item(s). Participants will be supported to find an appropriate AT Practitioner if needed.

When the AT Practitioner has undertaken the assessment, they will complete the relevant SWEP application forms online, as well as the additional clinical justification and any legal documents, a quote and forward it to SWEP. These forms include relevant participant details, the AT item(s), and pick list code from the SWEP website where applicable.

Who can apply for AT items?

AT items must be applied for by an appropriately qualified AT Practitioner. The AT Practitioner and the application will be reviewed using the existing SWEP AT Practitioner registration and credentialing system.

AT Practitioners may apply for an AT item which is at a more complex level than the level at which they are credentialed. In these cases, the application must be validated by a SWEP recognised higher level AT Practitioner. This sign-off ensures that all appropriate assessments and consumer attributes have been covered in the application. Validation by a higher level AT Practitioner is intended to ensure appropriate clinical reasoning and assessment has been undertaken.

Validation does not imply that the validating nurse or therapist has responsibility for the AT item application, nor that they have assessed the consumer.    

If AT Practitioners are in rural or remote areas, or are sole practitioners and cannot access a higher level AT Practitioner to sign off an application, then SWEP will ask a Clinical Advisor to review the application and sign it off if appropriate.

What do I do if my AT item breaks down?

Phone: 1300 PH SWEP (1300 747 937) and one of the SWEP staff will organise to get the AT item repaired for you.

SWEP and Chemtronics provide an emergency After-hours service 24 hours per day, every day of the year including public holidays. When you call 1300 PH SWEP (1300 747 937), you will be directed to the After-hours Emergency Service which is manned by SWEP staff.

What are my responsibilities towards the AT item?

By accepting the AT item from SWEP you agree:

  • The AT item is issued on a loan basis for as long as you need it
  • To keep the AT item in good order and repair
  • The AT item is provided for your use only
  • You cannot re-lend the AT item or give or sell it to anyone else
  • You cannot modify or use the AT item inappropriately


How do I provide feedback?

Feedback can be provided in the following ways:

  • Fill in a feedback form available on our Contact page.
  • Call our Customer Service line on: 1300 PH SWEP (1300 747 937) or (03) 5333 8100. If you require an interpreter, or have a hearing or speech impediment, we can assist by accessing the Victorian Telephone Interpreting & Translating Service or National Relay Service.
  • Write to us at: P.O. Box 1993, Bakery Hill, Vic 3354
  • Email us at swep@bhs.org.au
  • Send a fax to 03 5333 8111

For more information please see our FAQ Sheet.

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