How do I participate?

People will be able to contact NDIS directly or use the NDIS Access Checklist to help inform their access to the scheme.

You must:

  • be an Australia citizen, a permanent resident of Australia, or a New Zealand citizen who is a Protected Special Category Visa holder
  • meet age requirements - under 65 years of age
  • Have a significant and permanent disability or impairment that affects your ability to participate in the community and employment and require care and support, or could benefit from early intervention requirements

How do I apply?

Your NDIA planner will help you to identify your individual needs during planning and assessment. After initial assessment your planner will help you to locate an AT Practitioner to assist with recommending appropriate AT item(s). The AT Practitioner will electronically submit the relevant application and forms to SWEP.

What is a SWEP Registered AT Practitioner?

A SWEP registered AT Practitioner is a health professional whose qualifications and level of experience are recognised by SWEP. AT Practitioners must have the appropriate qualifications to apply for different types of AT item(s), home and vehicle modifications. SWEP supports a consumer centred approach and your AT Practitioner will need to complete an assessment with you.

What are the benefits of using a SWEP Registered AT Practitioner to undertake my NDIS assessment?

All AT Practitioners must be registered with SWEP in order to apply for NDIS participants. All SWEP AT Practitioners are given a traffic light colour that relates to their experience and further education.
  • A 'Green' AT Practitioner can apply for commonly used AT items, home and vehicle modifications.
  • An 'Amber' AT Practitioner will have a higher level of experience and education. The AT item(s), home and vehicle modifications they can apply for, and participants they can apply for, are more complex.
  • A 'Red' AT Practitioner is recognised as an expert in their field. Applications that need the expertise of these AT Practitioners will be the most complicated, and the participants the most complex.

Where can I access a SWEP registered AT Practitioner?

SWEP registered AT Practitioners near you can be found by talking to your local health care professional or NDIA planner.

Why does the Agency use SWEP and what are the benefits to you?

  • Support - SWEP have an NDIS Team working with the Agency staff who will support you at all stages of the process. The SWEP NDIS team is available Monday to Friday 8:30 - 5pm by calling 1300 747 937 and pressing option '0'. The team can also be contacted by email at swep@bhs.org.au. SWEP have a dedicated Manager for this team and her contact number is PH: 5333 8152.
  • Repairs - Maintenance and repairs for NDIS participants with SWEP AT items will be arranged by SWEP. SWEP provides a 24 hour 7 days a week (including ALL public holidays) emergency repair service. You can reach a member of the SWEP repairs team by calling 1300 747 937 and pressing option '1' to speak to the on-call SWEP staff member. Emergency repairs can still be arranged even if you are away from home or interstate. SWEP can follow up with your planner to make sure funding for repairs is in your plan.
  • Participant History - As a large number of SWEP consumers will move to the NDIS, SWEP can provide the Agency with a complete history of your items, including repair history.
  • Bulk Purchasing - SWEP have contracts in place with some suppliers to make sure that you get value for money. By having contracts in place we ensure the supplier is suitable and the quality of AT item(s) is guaranteed. The selection processes make sure that the AT item:
    • is suitable for purpose
    • is quality and durability tested
    • is adjustable
    • is easy to clean and maintain
    • has clear warranty arrangements
    • may be 'reissue-able' (if appropriate)
    • includes delivery, installation and education
    • is the best possible price
    • meets any relevant standards
  • Continence - Once you have been assessed and on-going approval has been given by the NDIA, SWEP will arrange regular continence deliveries for you. SWEP will make contact with you when re-orders are due so that items and amounts are correct before delivery. If your needs have changed, SWEP will contact your AT Practitioner for you. All continence deliveries will be delivered to your door in discreet packaging.
  • Reissue/ Refurbished AT items  - NDIS participants will be able to access the SWEP reissue AT item pool. Your AT Practitioner will help determine whether this will be suitable for you and the Agency will need to approve this in your plan. By using reissue AT item(s), you may have more money in your plan for other supports.
  • Support For You - By using SWEP, you will be supported by our specialist AT teams. SWEP will save you time by working directly with the NDIA staff, your AT Practitioner, and suppliers for you. SWEP will keep you informed through every stage of the application process. You can also check the status of your application online - as well as view SWEP monthly snapshots.
  • SWEP AT Practitioner Registration and Credentialing Framework - By using a SWEP registered AT Practitioner you will be assured that you get the best advice about your AT item(s), home and vehicle modification needs.
  • NDIS Experience - SWEP has worked closely with Agency staff to develop efficient processes that ensure your AT item(s), home and vehicle modification needs are met in a timely manner.

How is my application submitted to SWEP?

Applications for NDIS participants can be submitted on the SWEP portal. Your AT Practitioner will be able to view and manage your applications online at any time. 

AT Practitioner will help you decide what you need and then submit your application online to SWEP. SWEP will then submit the application to the Agency who will decide if your application will be funded by the NDIS.

When do I receive my AT item(s), home or vehicle modification?

Once the Agency has approved your application, SWEP will arrange for the supplier to deliver or install the AT item(s) or modification. You will receive a letter from SWEP to let you know that this is happening. If you have any questions about this process, please contact us on 1300 747 937 a to speak to a member of the SWEP Team.

Once your application has been processed SWEP will contact you to let you know what happens next.

What happens if I am an existing SWEP consumer with applications still to be funded?

Once you become an NDIS participant, SWEP will forward to the Agency any applications for AT items, home and vehicle modifications that have not yet been supplied. These items will then be considered for funding in your participant plan.


For more details, please see our NDIS FAQ section.
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