Call us on
1300 747 937

How our Empower Care Team can support NDIS Participants

If you would like to receive the benefit of our services, we encourage you to complete and sign a Service Agreement found here  If you have any queries when completing your Service Agreement, please do not hesitate to contact our customer service line on 1300 747 937 Option 6.     

Once we receive your Service Agreement it will be kept on file, meaning that we will be able to respond quickly when you contact us. 

If the funding for the Supports you require are:

NDIA managed:   As long as you have the supports and funding available in your Plan, we will create a Service Booking and claim directly from your NDIS Participant Plan via the NDIA Provider Portal.

Plan-managed: As long as you have the supports and funding available in your Plan, we will forward invoices to your nominated Plan Manager who will arrange payment.

Self-managed: We will request payment from you, before we are able to arrange your supports.

We are committed to ensuring a seamless process for NDIS Participants, providing direct access to our Empower Care team, to support you with all of your equipment, product, repair and hire needs - please phone our team on 1300 747 937 between 8.30 a.m. - 5.00 p.m. Monday to Friday.  

  • To view our broad range of available Continence Products - I refer you to our catalogue here 

  • If you require an Emergency After-Hours equipment repair please contact 1300 747 937 (Option 1) any time (24/7 - 365 days per year) where our 'on call' team member can support you in addressing your emergency situation/repair 

  • If you have any feedback regarding our service please visit our 'providing feedback' page here 


In delivering services to NDIS Participants we acknowledge & understand our obligations under the NDIS code of conduct  https://www.ndiscommission.gov.au/providers/ndis-code-conduct

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