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Clarification of SWEP Processes Replacement Items and Escalation

17 June 2016

Dear Prescribers,

Following an internal audit of our processes, SWEP has noted an inconsistency in the handling of some applications. In order to clarify please note that where SWEP has previously provided equipment, a replacement  will be provided when clinically indicated or when the item becomes not viable for repair. The replacement item will be provided as soon as possible after the receipt of a prescription up to the limits of the program's budget. It is important in this scenario that prescriptions are not submitted pre-emptively for replacement on the assumption of a long waiting time.

Should SWEP place orders and equipment not require immediate replacement, the order will be cancelled and a new script will be required at the time of actual replacement need. SWEP is currently working to isolate items incorrectly not loaded as replacements on our existing waitlist, however if a client's need is particularly urgent for replacement please contact swepcentralintake@bhs.org.au to provide that information.

Please also note that there has been a review of the existing rules around escalating prescriptions. Escalations to existing applications can be made by prescribers, medical practitioners or case managers directly involved in the clients care. They can be made using the Review Request Form, or in writing (provided a similar level of detail is included).

We apologise if this has not previously been outlined correctly to you or to other parties.

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