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SWEP COMMUNIQUE - NDIA Applications and Orders - Update

21 December 2018

Dear Prescribers

On the 9th November we wrote to you about what SWEP was doing to address the backlog of processing the NDIS applications and raising purchase orders for those applications that we had received approval from the Agency to order. Since this time the SWEP team has worked tirelessly to ensure that we could meet our promise to you, have the backlog addressed before the Christmas break and ensure that SWEP was not contributing in any way to delays to consumers receiving their equipment.

We are delighted to advise you that all new applications are now well within KPI for both State and Commonwealth funded consumers across all programs and all approvals received back from the Agency have now been ordered with the exception of any that require further Agency input.

We continue to work with the NDIA to formalise Working Arrangements for this financial year in order to ensure staffing levels are adequate to meet demand. In the interim, we have extended 9 administration contracts for the remainder of this financial year. Functionality within our new IT platform continues to improve as does our knowledge and familiarity with the program.

In the New Year staff will ensure application KPI's are maintained, and will focus on following up emails and incomplete applications that have required additional information. Thank you for your understanding and support during recent weeks, and we look forward to a good start to 2019.

On behalf of the team we wish you all a safe and Merry Christmas.


Kind Regards
Jeni Burton
SWEP Operations Director

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