After many months of deliberation
and quite an extensive tender and procurement process, SWEP would like to
announce that Supagas has been contracted to supply oxygen for our Domiciliary
Oxygen Program from July 1, 2019.
Our transition planning is based
around minimal interruption for consumers and we are working with our suppliers
to ensure that the new equipment is installed, and consumers are confident
about using it, prior to removal of the Air Liquide Healthcare oxygen
equipment. Please rest assured, there will be no changes to the 'package' of oxygen equipment that consumers are currently using.
SWEP acknowledges the exemplary
services provided by Air Liquide Healthcare and wish to reassure all
stakeholders that we anticipate no reduction in the quality of services that
will be provided by the new supplier.
Below is some information about
Supagas that will help you have confidence in their ability to maintain the
service level set by the current supplier.
' Supagas is a leading supplier of Medical,
industrial gases and LPG in Australia. We are a nation-wide company rapidly
building a reputation for high levels of patient care though our exceptional
'YES WE CAN' customer service offering. We help patients everyday with products
to use for many respiratory conditions, we offer a personalised service and our
local team will set up and train you in your home, ensuring your safety is at
the forefront.
Today, Supagas has multiple distribution
centres nation-wide and continue to grow, we provide a safe and reliable
delivery service to our patients and a personal response to queries from our
local customer service team, ensuring we provide a quality service every time.'
Over the coming months, Supagas
staff will be in contact with all consumers receiving oxygen services through
SWEP, to make arrangements to deliver the new equipment and coordinate
collection of the Air Liquide Healthcare equipment once our transition plans
have been finalised.
If you require any further
information, please feel free to contact the Domiciliary Oxygen Team on 1300
747 937.
Yours sincerely,
Jeni Burton
Operations Director
State-wide Equipment Program