How do I contact SWEP?

We operate during normal business hours from 8.30am - 5.00pm Monday to Friday with an after-hours service for emergency breakdowns.

P: 1300 747 937 (1300 PH SWEP) or 03 5333 8100    F:  03 5333 8111   E: swep@bhs.org.au

State-wide Equipment Program
PO Box 1993
Bakery Hill, VIC 3354

When you call our 1300 747 937 number you will have the following options to choose from:

If you require repairs or maintenance to your AT item, please press 1
If you are calling in regards to Continence products please press 2
If you are calling in regards to Oxygen, please press 3
For all other equipment enquiries, please press 4
For IT support in relation to the SWEP Portal press 5
To speak with customer service, please press 6
To hear these options again press #

Can I provide feedback?

Feedback can be provided in the following ways:
  • Downloading and emailing us a feedback form or by submitting it electronically through the form below.
  • Contacting us and we can send the form to you.
  • Call our Customer Service line on 1300 PH SWEP (1300 747 937) or (03) 5333 8100. If you require an interpreter, or have a hearing or speech impediment, we can assist by accessing the Victorian Telephone Interpreting & Translating Service or National Relay Service.
  • Write to us at: P.O. Box 1993, Bakery Hill, Vic 3354
  • Email us at swep@bhs.org.au
  • Send a fax to 03 5333 8111

SWEP welcomes feedback about the services we provide, including compliments, suggestions and complaints. Your constructive feedback tells us what you value about SWEP and the work we do, as well as helps us to identify areas for improvement. Find more information on providing feedback here.

Can I appeal a decision?

If you believe that SWEP has incorrectly declined an application for assistance, either partially or fully, you are encouraged to contact your AT practitioner and ask them to contact SWEP on your behalf to discuss and clarify the reasons for the decision. Find more information on appealing a decision here.

You can also leave feedback by filling out the form below:

Name *
Email Address *
Enquiry *
Enter the code word below into the text box
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Code word *
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