How do I contact SWEP?

We operate during normal business hours from 8.30am - 5.00pm Monday to Friday with an after-hours service for emergency breakdowns.

P: 1300 747 937 (1300 PH SWEP) or 03 5333 8100 F: 03 5333 8111 E: swep@bhs.org.au

State-wide Equipment Program

PO Box 1993

Bakery Hill, VIC 3354

When you call our 1300 747 937 number you will have the following options to choose from:

Please note the due to the introduction of new programs the options have changed. If you are experiencing a medical emergency please hang-up and call 000.

If you are funded through SWEP the State-wide equipment program please press 1

If you are an NDIS participant, or wish to enquire about a service from our Empower Care Options Team please press 2

If your call is in relation to the COVID+ Oxygen program please press 3

SWEP queue 1

If you require repairs or maintenance or a collection of equipment, please press 1
For Continence products please press 2
For Oxygen, Laryngectomy or Voice aid products, please press 3
For all Lymphoedema enquiries, please press 4

For Technical support in relation to the SWEP Portal, please press 5
For all other equipment enquiries, please press 6
For all Invoice Enquiries, please press 7
To hear these options again press #

Empower care Options queue 2

If you require repairs, maintenance, hire or a collection of equipment, please press 1

For Continence products or other Enquiries , please press 2

To hear these options again press #

COVID+ Oxygen Program 3

To use an interpreter over the telephone - Ph: 131 450

Can I provide feedback?

Feedback can be provided in the following ways:

Downloading and emailing us a feedback form or by submitting it electronically through the form below.
Contacting us and we can send the form to you.
Call our Customer Service line on 1300 PH SWEP (1300 747 937) or (03) 5333 8100. If you require an interpreter, or have a hearing or speech impediment, we can assist by accessing the Victorian Telephone Interpreting & Translating Service or National Relay Service.
Write to us at: P.O. Box 1993, Bakery Hill, Vic 3354
Email us at swep@bhs.org.au
Send a fax to 03 5333 8111

SWEP welcomes feedback about the services we provide, including compliments, suggestions and complaints. Your constructive feedback tells us what you value about SWEP and the work we do, as well as helps us to identify areas for improvement. Find more information on providing feedback here.

Can I appeal a decision?

If you believe that SWEP has incorrectly declined an application for assistance, either partially or fully, you are encouraged to contact your AT practitioner and ask them to contact SWEP on your behalf to discuss and clarify the reasons for the decision. Find more information on appealing a decision here.

How do I contact SWEP?

Can I provide feedback?

Can I appeal a decision?

You can also leave feedback by filling out the form below: