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How do I contact SWEP?

We operate during normal business hours from 8.30am - 5.00pm Monday to Friday with an after-hours service for emergency breakdowns.

P: 1300 747 937 (1300 PH SWEP) or 03 5333 8100 

F:  03 5333 8111 

E: swep@bhs.org.au

A: State-wide Equipment Program
PO Box 1993
Bakery Hill, VIC 3354

When you call our 1300 747 937 number you will have the following options to choose from:

If you are an NDIS participant or have a query in relation to the NDIS program press 0
If you require repairs or maintenance to your equipment regardless of program press 1
If you are calling in regards to continence products press 2
If you are calling in regards to oxygen enquiries press 3
For home & vehicle modifications enquiries please press 4
For all other equipment enquiries please press 5 (this will take you to a sub menu for all equipment categories)
To speak with customer service or for all other enquiries please press 6
To hear those options again please press #

If calling outside our normal business hours please listen to the after-hours message and you will have 2 options:
Option 1 will put you through to an after-hours operator for our emergency repairs service.
Option 2 will allow you to leave a message for SWEP which will be actioned on the following business day.

Can I provide feedback?

Feedback can be provided in the following ways:
  • Downloading and emailing us a feedback form or by submitting it electronically through the form below.
  • Contacting us and we can send the form to you.
  • Call our Customer Service line on 1300 PH SWEP (1300 747 937) or (03) 5333 8100. If you require an interpreter, or have a hearing or speech impediment, we can assist by accessing the Victorian Telephone Interpreting & Translating Service or National Relay Service.
  • Write to us at: P.O. Box 1993, Bakery Hill, Vic 3354
  • Email us at swep@bhs.org.au
  • Send a fax to 03 5333 8111

SWEP welcomes feedback about the services we provide, including compliments, suggestions and complaints. Your constructive feedback tells us what you value about SWEP and the work we do, as well as helps us to identify areas for improvement. Find more information on providing feedback here.

Can I appeal a decision?

If you believe that SWEP has incorrectly declined an application for assistance, either partially or fully, you are encouraged to contact your prescriber and ask them to contact SWEP on your behalf to discuss and clarify the reasons for the decision. Find more information on appealing a decision here.

You can also leave feedback by filling out the form below:

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Enquiry *
 
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