Frequently Asked Questions

What is the Supported Accommodation Equipment Assistance Scheme (SAEAS)?

The Supported Accommodation Equipment Assistance Scheme (SAEAS) is funded by the Department of Health and Human Services. This program provides people with a permanent or long term disability, as well as those who are frail aged, who reside in a Department of Health and Human Services funded accommodation facility with funding towards the cost of aids and equipment.

What types of equipment does SAEAS help to fund?

  • Bathing/showering/toileting equipment
  • Beds/mattresses/bed accessories
  • Change tables
  • Electronic voice aids
  • Environmental control units
  • Orthoses and custom footwear
  • Pressure care equipment
  • Specialised seating
  • Transfer equipment
  • Walking and standing aids
  • Wheelchairs (includes customisation) and scooters
  • Wigs

What will it cost?

There are maximum subsidy levels for each equipment category. If the subsidy does not cover the full cost of the equipment, you or a third party will need to pay the remainder. The individual equipment subsidies can be found under the SAEAS Available Items and Subsidy Section.

Am I eligible?

You are eligible for funding if you:

  • Are a permanent Victorian Resident or hold a temporary or permanent protection Visa or are an asylum seeker
  • Have a long term disability and/or are frail aged
  • Do not receive other government funding
  • Are living in a government funded disability supported accommodation facility
  • Are not an in-patient of a public or private hospital or residential care facility
  • Cannot claim equipment through private health insurance
  • Have not been released from hospital or an extended care centre within 30 days, where equipment required is related to the hospital admission

How do I apply for the program?

You will need to be assessed by a SWEP registered prescriber. Your prescriber will complete a prescription form based on your needs.

What happens after my application is submitted?

SWEP will receive your application and an administration officer will process and triage your application. Once your application is processed, a letter will be sent to you informing you of the status of your application. If you do not receive a letter within two weeks, please contact your prescriber or SWEP's Customer Service line on 1300 PH SWEP (1300 747 937).

Depending on the equipment, further documents may be needed to complete the application process. These will be sent to either you or your prescriber. Please ask your prescriber or call SWEP to clarify any questions you may have about these documents.


If the subsidy does not cover the full cost of the equipment, a gap funding form may be sent to you to complete. This form will inform SWEP as to how the remainder of the cost is to be paid.

When funding is available, SWEP will call you to ascertain an ongoing need for the equipment or customisation and then place an order.

What do I do if my equipment breaks down?

Phone: 1300 PH SWEP (1300 747 937) and one of the SWEP staff will organise to get the equipment repaired for you.

SWEP and Chemtronics provide an emergency After-hours service 24 hours per day, every day of the year including public holidays. When you call 1300 PH SWEP (1300 747 937), you will be directed to the After-hours Emergency Service which is manned by SWEP staff.

What are my responsibilities towards the equipment?

By accepting equipment from SWEP you agree:
  • The equipment is issued on a loan basis for as long as you need it unless you pay more than 50% towards the cost
  • To keep the equipment in good order and repair
  • The equipment is provided for your use only
  • You cannot re-lend the equipment or give or sell it to anyone else
  • You cannot modify or use the equipment inappropriately

How do I provide feedback?

Feedback can be provided in the following ways:
  • Fill in a feedback form available on our Contact page.
  • Call our Customer Service line on: 1300 PH SWEP (1300 747 937) or (03) 5333 8100. If you require an interpreter, or have a hearing or speech impediment, we can assist by accessing the Victorian Telephone Interpreting & Translating Service or National Relay Service.
  • Write to us at: P.O. Box 1993, Bakery Hill, Vic 3354
  • Email us at swep@bhs.org.au
  • Send a fax to 03 5333 8111

Please see the A&E Guidelines on the SWEP website: http://swep.bhs.org.au/ or call SWEP on 1300 PH SWEP (1300 747 937) for further information on eligibility.

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