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SWEP Communique - Reissue Scooters Available

22 November 2021

Dear Practitioner

Currently there are a number of four- and three-wheel scooters available in our reissue equipment pool.

If you have a current application with SWEP or are in the process of applying for a scooter we would encourage you to review the Reissue Database to see if one of the scooters would be a match for your consumer.

You can log into the Chemtronics database via this link: https://cabrini.technology/sc/ess.do  

SWEP Communique - Independence Australia advise on delivery prior to Christmas

10 November 2021

Dear Practitioner,

Please see below advice from Independence Australia our supplier of continence products.


Remember to order your products before 1st December 2021

 

Ensure you have everything you need this holiday season by ordering before December 1st.

  

Any phone or online orders placed after December 1st may miss out on pre-Christmas delivery.

SWEP Communique - COVID Positive Oxygen in the home

5 November 2021

Dear Practitioner,

The Department of Health has been working with the State-wide Equipment Program (SWEP) team at Ballarat Health Services to provide a centralised process for oxygen supply and ensure we have a secure supply chain. This will be available from Monday the 8th November 2021. This will support the discharge of Covid positive patients who may still require oxygen and can be safely managed at home in line with the Medium Severity Covid Positive Pathway.

The process will allow for central management of oxygen supply across the state to ensure equitable access in line with the Health Emergency and Preparedness Response principles.

SWEP Communique - Orthotics Quote Template

22 October 2021
Dear Practitioners,
 
SWEP would like to advise that the Orthotics quote template has recently been updated to include a section to confirm/advise if the item is required to be registered with the TGA. We ask that if you are using an old version of the quote template, please cease to do so and commence using the current version which can be locate under the 'For Suppliers' tab on the SWEP website.

SWEP Communique - Domiciliary Oxygen Consumer Survey

21 September 2021

Dear Practitioner

Each year SWEP sends out a Consumer Satisfaction Survey for all our consumers across each of the programs we manage.  This helps us to engage with our consumers and gain feedback on what we do well and what we need to improve on.

Traditionally this is done in paper format and mailed out to consumers.

SWEP Up-date - Pandemic impact on delivery services

20 September 2021

Dear SWEP Stakeholders,


Due to the current COVID-19 outbreak affecting Melbourne and some regional areas throughout Victoria, some of our Suppliers have indicated increased delivery timeframes for some equipment and products.    

SWEP Communique - Subsidy and Pick List code for swivel bath chair

17 September 2021

Dear Practitioner,

We would like to clarify which application category should be chosen when applying for a swivel bath chair as we are seeing different categories being selected for this item. We also understand that current practice is seeing the incorrect subsidy amount being provided.

This item could come under bathing or transfer but the intention of this item is to assist the consumer to transfer into the bath so please submit these requests on the transfer application/category.  This allows us to apply a subsidy of $200 under basic transfer equipment. 

SWEP Communique - Reissue Items and applications

15 September 2021

Dear Practitioner,

We would like to remind our Practitioners the importance of checking the reissue database for equipment.  Under the Victorian Aids & Equipment Guidelines, Practitioners are required to source re-issue as first option on all applications. Reissue applications are not waitlisted for funding and all applications are processed within 10 days of receipt.

Note: no consumer will be placed on the waiting list for the supply of new equipment if it has been identified that a reissue item is available.

We collect equipment daily from consumers which means the database is being updated regularly with new items. Whether you are submitting a new application or have a consumer on the waitlist we encourage you to review what's available.

SWEP Communique - Portal Application Updates

9 September 2021

Dear Practitioner,

From tonight you will notice some small changes to our application portal as follows:

SWEP Communique - Laryngectomy Consumables Program (LCP)

1 September 2021

Dear Practitioners,

Currently when a Practitioner applies for Laryngectomy consumables, the quote being submitted with the application is attached as a word document/screenshot.

You may have received phone calls from the SWEP team seeking clarification on quotes relating to itemised items, delivery costs, GST, ABN, Australian Standards compliance and other missing information, that can contribute to delays in orders being placed.

SWEP Communique - Goods Equipment and Assistive Technology (GEAT)

26 August 2021

Dear Practitioners

We have received queries about the recent release of information by the Commonwealth Government in relation to the trial of the national provider of Goods Equipment & Assistive Technology (GEAT) and the intersect with our State funded programs.

While the Commonwealth Government has contracted six providers to the GEAT panel including the Statewide Equipment Program (SWEP), we understand that Indigo Australasia has been chosen as the national provider under the outlet name Australian GEAT2GO to supply, install and maintain a range of assistive technology items.

SWEP Communique - LCGP application delay

25 August 2021

Dear LCGP Practitioner

Please note that we have received unprecedented demand over recent weeks for LCGP garments for your clients. The impact of this unexpected increase in demand, latest covid restrictions and both planned and unplanned leave in our team has resulted in a delay in processing applications. Please bear with us as we process these applications as quickly as we can.

Kind regards and thank you for your support
SWEP Management Team

SWEP Communique - Home Care Package level 3 and 4

4 August 2021

Dear Practitioners

We have recently received some enquiries regarding our recent communications in relation to funding eligibility for consumers who have been accepted for a Home Care Package (HCP).   We apologise for any confusion with our recent communique and provide this up-date as clarification.

We confirm that consumers on a Level 1 and 2 HCP remain eligible for Victorian Aids & Equipment Program (VA&EP) funding, with the exception of the domiciliary oxygen program.

SWEP Communique - Home Modifications Up-date

4 August 2021

Dear AT Practitioners

A recent audit of applications to the Aids & Equipment Program has identified that a number of practitioners have requested minor home modifications, including rails, to more than one bathroom or toilet. 

SWEP Communique - Bed sticks that are not funded

27 July 2021

As per previous communique's we would like to confirm that SWEP can only fund bed sticks that have a ball point or curved end and will not fund bed sticks that are single point without a ball point end.

We have conducted a review of applications and it appears that we have incorrectly accepted some applications for a Cobra bed stick, which do not meet the criteria for funding.   

SWEP Communique - Portal Outage

20 July 2021

The SWEP portal will be unavailable on Saturday 24th July from 5pm - 10pm. Please ensure you are logged out prior to this time and any work is saved.  

If you are still logged in you will be exited from the portal and any unsaved work may be lost. 

We thank you for your patience. 

Regards

SWEP Management Team


SWEP Communique - Product Recall Phillips

6 July 2021

SWEP have been advised of a voluntary product recall notice for the supplier Philips Australia.

Philips voluntarily decided to issue a global recall notification related to sound abatement foam used in specific Philips Continuous Positive Airway Pressure (CPAP), BiLevel Positive Airway Pressure (BiLevel PAP) devices, and Mechanical Ventilators.


SWEP Communique - EOI Clinical Advisors - Lymphoedema & Speech Pathology - June 2021

28 June 2021

SWEP is seeking expressions of interest from Lymphoedema Therapists and Speech Pathologists to join our expert Clinical Advisory Panel.

We are seeking highly experienced clinicians who can demonstrate a minimum 10 years of experience prescribing lymphoedema compression garments or experience in voice aids, voice prothesis and laryngectomy consumables.  Clinicians should also be able to demonstrate participation in activities that contribute directly to maintaining their clinical competence and expertise.

SWEP Communique - Signing of documents during current Covid-19 restrictions

2 June 2021
Following the recent Victorian Government announcement and current circuit breaker Covid-19 lockdown, SWEP wish to advise Practitioners that we will again be accepting Eligibility, Proof of Delivery and Certificate of Completion forms, unsigned and with written/emailed confirmation of 'verbal consent', where consumer signatory would normally be included.

SWEP Communique - Home Modifications clarification

7 May 2021

Dear Practitioners

We have recently received some enquiries regarding home modifications funding in relation to home access points.

Under the Victorian Aids & Equipment Program (VA&EP) Guidelines, it has always been intended to provide a safe entry for one access point only to the dwelling, when applying funding for ramps, step modifications (for two or more steps including platform steps) and rails. Where a request is to allow access to a garage for means of accessing the community, this will also be seen as one access point to the dwelling.

SWEP Communique - Motorised Mobility Devices Resources

6 May 2021
A suite of practical information resources is now available to support health professional conversations about motorised mobility devices and to guide clinical management.

These have been developed with extensive stakeholder involvement, including representation from SWEP on the Stakeholder Advisory Group.

Each year almost 1,000 Australians are admitted to hospital for a possible mobility scooter-related injury 

SWEP Communique - Product Recall Karma Flex Wheelchairs

21 April 2021
SWEP have been advised of a product recall notice for the supplier Fisher Lane Mobility and the Karma Flex Wheelchairs.

SWEP Communique - Updates to pressure care and transfer items related to bedding

19 April 2021
The Statewide Equipment Program (SWEP) is committed to providing consumers with access to a range of assistive technology items that are evidence based and suitable for various environments and presenting scenarios.
 
In response to feedback and a review of these items, we would like to clarify that SWEP practitioners are able to request the following items:

SWEP Communique - Anzac Day Public Holiday Closure

15 April 2021
The State-wide Equipment Program (SWEP) will be closed on Monday 26th April for Anzac Day and reopen the following day at 8:30am on Tuesday 27th April.

An emergency breakdown service will be available during this period by phoning SWEP on 1300 747 937 and selecting option 1, your call will be transferred to an operator who will assist.

If your query is not urgent you can leave a message on our message bank by selecting option 2 and we will call you back on our return.

Kind Regards
SWEP Management and Staff

SWEP Communique - Independence Australia short closure from 5pm Thursday April 22 to 8am Wednesday April 28

12 April 2021

Dear Practitioner

Our Continence Program supplier Independence Australia have advised us of the following short term closure due to a system upgrade:

 

We wish to advise of our closure from:   5pm Thursday April 22 to 8am Wednesday April 28


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