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SWEP Communique - Home Care Package level 3 and 4

22 June 2021

Dear Practitioners

We have recently received some enquiries regarding funding eligibility for consumers who have been accepted for a Home Care Package level 3 or 4, where SWEP funding has ceased.

SWEP Communique - Signing of documents during current Covid-19 restrictions

2 June 2021
Following the recent Victorian Government announcement and current circuit breaker Covid-19 lockdown, SWEP wish to advise Practitioners that we will again be accepting Eligibility, Proof of Delivery and Certificate of Completion forms, unsigned and with written/emailed confirmation of 'verbal consent', where consumer signatory would normally be included.

SWEP Communique - Home Modifications clarification

7 May 2021

Dear Practitioners

We have recently received some enquiries regarding home modifications funding in relation to home access points.

Under the Victorian Aids & Equipment Program (VA&EP) Guidelines, it has always been intended to provide a safe entry for one access point only to the dwelling, when applying funding for ramps, step modifications (for two or more steps including platform steps) and rails. Where a request is to allow access to a garage for means of accessing the community, this will also be seen as one access point to the dwelling.

SWEP Communique - Motorised Mobility Devices Resources

6 May 2021
A suite of practical information resources is now available to support health professional conversations about motorised mobility devices and to guide clinical management.

These have been developed with extensive stakeholder involvement, including representation from SWEP on the Stakeholder Advisory Group.

Each year almost 1,000 Australians are admitted to hospital for a possible mobility scooter-related injury 

SWEP Communique - Product Recall Karma Flex Wheelchairs

21 April 2021
SWEP have been advised of a product recall notice for the supplier Fisher Lane Mobility and the Karma Flex Wheelchairs.

SWEP Communique - Updates to pressure care and transfer items related to bedding

19 April 2021
The Statewide Equipment Program (SWEP) is committed to providing consumers with access to a range of assistive technology items that are evidence based and suitable for various environments and presenting scenarios.
In response to feedback and a review of these items, we would like to clarify that SWEP practitioners are able to request the following items:

SWEP Communique - Anzac Day Public Holiday Closure

15 April 2021
The State-wide Equipment Program (SWEP) will be closed on Monday 26th April for Anzac Day and reopen the following day at 8:30am on Tuesday 27th April.

An emergency breakdown service will be available during this period by phoning SWEP on 1300 747 937 and selecting option 1, your call will be transferred to an operator who will assist.

If your query is not urgent you can leave a message on our message bank by selecting option 2 and we will call you back on our return.

Kind Regards
SWEP Management and Staff

SWEP Communique - Independence Australia short closure from 5pm Thursday April 22 to 8am Wednesday April 28

12 April 2021

Dear Practitioner

Our Continence Program supplier Independence Australia have advised us of the following short term closure due to a system upgrade:


We wish to advise of our closure from:   5pm Thursday April 22 to 8am Wednesday April 28

SWEP Communique - Suppliers and Practitioners Update

31 March 2021
Throughout 2020 it was necessary for SWEP to ease the requirements for Proof of Delivery (POD), Certificate of Completion (POC) and Consumer Eligibility Form sign-off.   This was due to the significant challenges for practitioners, suppliers and consumers to meet face to face, whilst various Covid-19 restrictions/lockdowns were in place.

SWEP Communique - LCGP Program Updates

26 February 2021
Recently SWEP were pleased to announce changes to the Lymphoedema Compression Garments Program which provided more access for eligible consumers and the addition of wraps and donners to the list of fundable items. In line with the recent changes we are further aligning the program to other Victorian Aids & Equipment Programs.

SWEP Communique - Product Recall: Karma Flex Wheelchairs

19 February 2021
SWEP have been advised of a product recall notice for the supplier K Care and the Karma Flex Wheelchairs.

SWEP Communique -TGA Personalised Medical Devices Reforms

15 February 2021

The way that custom-made medical devices are regulated is changing.

A new framework for regulating personalised medical devices will commence on 25 February 2021. Under the new framework most custom-made medical devices that are currently supplied in Australia will no longer be exempt from inclusion in the Australian Register of Therapeutic Goods (ARTG).  Any devices that will continue to be exempt will need to meet new requirements. If you manufacture, import or supply a custom-made medical device, you will be impacted by the changes and should review the guidance available on the TGA's website.

Lymphoedema Compression Garment Program Update

21 January 2021
SWEP are pleased to advise that the DHHS have now announced additional recurrent funding for this program for a term of four years, with a primary aim to increase access to compression garments for eligible consumers. At the same time the Operational Policies for the program have been reviewed.

SWEP Communique - Product Recall:Arjo Australia Pty Ltd - Alpha Active 3, Alpha Active 4 and Alpha Active 5 Medical Pump

11 January 2021

SWEP have been advised of a product recall notice for supplier Arjo Australia Pty Ltd  for the Alpha Active 3, Alpha Active 4 and Alpha Active 5 medical pumps

SWEP e-News for Consumers

22 December 2020
If you would like to view this news letter please click here

SWEP Communique - Welcome Pedorthists

21 December 2020

What's new? 

The Victorian Aids and Equipment Program (VA&EP) provides eligible people with subsidised Assistive Technology (AT) to enhance independence in their home, facilitate community participation and support families and carers in their role.     

The State-wide Equipment Program (SWEP) is pleased to announce that Pedorthists can now access this funding for eligible consumers in recognition of their expertise in the provision of customised and medical grade footwear, shoe modifications and orthoses in line with other funding agencies. This arrangement commences on 21st December 2020.



SWEP Communique - Clarification re pressure mattresses funded through VA&EP

27 November 2020

Over recent years there has been an increase in the type of mattresses advertised to have pressure relief or pressure prevention properties. SWEP would like to confirm the type of mattresses we can provide a funding subsidy towards.

Under the Victorian Aids & Equipment Program Operational Policies, for all AT categories, SWEP does not fund what would be considered normal household items, including standard mattresses for standard beds.  What we do fund is pressure reducing mattresses for hospital beds. 

Consumer Satisfaction Survey Results 2020

16 September 2020

SWEP recently completed our annual Consumer Survey, which identifies how satisfied our consumers are with the equipment/products they have received and their overall experience with SWEP and our services.  

We sincerely thank all survey participants and are delighted to share with you our results here

SWEP Communique - Practitioner Portal Updates

6 August 2020

Dear Practitioner, 

SWEP have been reviewing our Practitioner online Portal and have made some changes to the Practitioner home page. These changes will take effect on 8th August. The link to login, how to log in and the application process will all remain the same and none of your registration details will change. 

The Application tab from the top right hand tool bar has moved and your applications can now be accessed by clicking on the tab on the front home page titled 'Complete and Manage Applications for Assistive Technology'. 

SWEP Communique - Continence Subsidy Update

20 July 2020
SWEP has recently reviewed the Victorian Aids & Equipment Program Operational Policies with regard to how the funding subsidy is applied in the Continence Aids Program.  Our Operational Policies confirm that each eligible VA&EP consumer can access up to $1,200 over a 12-month period toward the cost of the items listed in the Operational Policies. This is from the date of their first application

SWEP Communique - SWEP Staff Working Remotely

16 July 2020
SWEP would like to provide an update on how we are working during the COVID 19 restrictions. 

As some of you would be aware SWEP shifted to having staff working from home, where possible, in late March.  This had an impact on our phone systems and how we manage our calls.  Since late March callers have had to leave messages and wait for a return call from our staff, with many people experiencing delays in speaking directly with a staff member.  We wanted to say thank you for your patience during these difficult times and acknowledge there has been frustration for some people in making contact with our service. 

SWEP Communique - Continence Aids Program supplier update

29 June 2020
The State-wide Equipment Program (SWEP) currently administers the Continence Aids Program for the Department of Health & Human Services for eligible State funded consumers. SWEP also provides continence services to NDIS participants and privately funded consumers.

SWEP has recently completed a robust tender procurement process as the current contract for supply of these items is due to end on 30 June 2020.

SWEP Communique - TAC and SWEP expansion of OT credentialing

8 June 2020
Last year, the TAC partnered with the State-Wide Equipment Program (SWEP) to manage the registration and credentialing of occupational therapists providing services for the TAC. Initially this was only used for OT's providing TAC services related to the assessment and provision of assistive technology. 

SWEP expansion of occupational therapy credentialing
In response to sector feedback and engagement with the OTA, from 17th August 2020, SWEP credentialing will be extended to all other essential OT services for those OT's providing services to TAC clients.

These services are reflected in a new SWEP category, 'Capacity and Performance Evaluation" (CAPE) which includes OT treatment and treatment plans, as well as capacity based assessments and reviews.

SWEP Communique - Laryngectomy Consumables Program

3 June 2020
SWEP have recently received enquiries in relation to the Laryngectomy Consumables Program (LCP) and how the funding subsidy is applied. As per the Operational Guidelines for this program each LCP consumer can access up to $5,000 over a 12-month period towards the cost of the items listed in the Operational Policies.

SWEP Communique - Product Recall: Notice for R82 - chest support for Rabbit Walking Aid and Mustang Standing Frame

1 May 2020
SWEP have been advised of a product recall notice for supplier R82 AU Pty Ltd for the product chest support for Rabbit/Rabbit Up Walking Aid and Mustang Standing Frame.

Further information can be found on the ACCC Product Safety Recall website

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