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SWEP Communique - New Database #21

16 November 2018
SWEP would again like to thank you for your patience as we transition to the new database. We would like to advise we will be having scheduled outages every Friday evening for the next 3 weeks. This is to allow for further enhancements and migration of data.

The outages will occur every Friday 8pm - 10pm.  Friday 16th November, Friday 23rd November & Friday 30th November

SWEP COMMUNIQUE - Christmas Closure

10 November 2018
The State-wide Equipment Program (SWEP) will close over the Christmas period from 5.00 p.m. Friday, 21st December 2018 until 8.30 a.m. Wednesday, 2nd January 2019.

SWEP Communique - NDIA Applications and Orders

9 November 2018

Dear Prescribers

SWEP is acutely aware of the frustrations and delays you are currently experiencing particularly related to prescribing for NDIS clients. You have been providing us with your constructive feedback and we are incredibly grateful for this.  We apologise for the delays and backlog that has been created as we attempt to process the 2300 outstanding applications, as well as the 800 outstanding orders that we have received approval from the NDIA to order. We also acknowledge the implications this has for participants and their families.

SWEP Organisational Restructure

1 November 2018
In order to respond to sector demands and remain as responsive as possible for all our SWEP programs, we have undertaken an internal review of current workload demands and staff allocations. As a result of this review, SWEP has undertaken an organisational restructure.

SWEP Communique - Funding Transition

25 October 2018
We are very excited to announce that we have recently received updated information that relates to the communique released by DHHS on 28th May 2018. This communique relates to the ongoing support of clients transitioning to the NDIS. Since the release of this communique, DHHS and SWEP have continued to discuss how the State can support clients during their transition.

SWEP Communique - New Database #20

19 October 2018
SWEP would again like to thank you for your patience as we transition to the new database. We would like to advise we will be having scheduled outages every Friday evening for the next 3 weeks.  This is to allow for further enhancements and migration of data.

The outages will occur every Friday 8pm - 10pm.  Friday 19th October - Friday 9th November 2018.

Phone Outage

15 October 2018
SWEP are currently experiencing phone/network issues and are unable to answer your calls or retrieve messages from our voicemail.  This is a Ballarat Health Services (BHS) outage and affects other services under BHS as well.   As an interim measure you can leave a message and once our phones are functioning we will respond to your query as quickly as possible.  In the event of an emergency, our emergency repair service can be reached by calling PH 1300 747 937 and pressing Option 1 for repairs.

Continence Additional Product Requests

5 October 2018
Good Afternoon Continence Prescribers,
 
Recently some of you may have been advised that SWEP require you to obtain a quote from Independence Australia (IA) when submitting an additional product request.

We have received some feedback regarding the additional time this has taken you to obtain quotes from IA and have been working with our developers to remedy this issue.

SWEP Communique - New Database #20

24 September 2018

SWEP would again like to thank you for your patience as we transition to the new database. We would like to advise we will be having a scheduled outage. This is to allow for further enhancements and migration of data.

This outage will occur Thursday 27th of September, Between 8pm and 10pm, due to the AFL Grand Final public holiday.


SWEP Communique - Announcing SWEP Clinical Advisors and Subject Matter Experts

10 September 2018

The SWEP Clinical Advisory Panels consist of Clinical Advisors and Subject Matter Experts who are recognised leaders in their clinical field and a critical component of the clinical governance for SWEP.

The Clinical Advisors and Subject Matter Experts support the function of the Chief Allied Health Officer, SWEP by providing a panel of expert advice for each category of assistive technology or key components of professional governance

SWEP Communique - New Database #19

7 September 2018
SWEP would again like to thank you for your patience as we transition to the new database. We would like to advise we will be having scheduled outages every Friday evening for the next 6 weeks.  This is to allow for further enhancements and migration of data.

The outages will occur every Friday 8pm - 10pm.  Friday 7th August - Friday 12th October 2018.

SWEP Communique - New Database #18

31 August 2018
SWEP would again like to thank you for your patience as we transition to the new database. Please see below for details on a required outage this weekend to allow for further enhancements and migration of data.

An outage is required between 8pm - 10pm Friday 31st August 2018.

SWEP Communique - Change to Reissue Database Login

29 August 2018

As a Prescriber, you have access to our Reissue equipment via the Reissue database. This allows you to source for your client, refurbished equipment that can be provided within 30 business days. Reissue equipment has no wait time for funding and can help reduce gap amounts for clients.

Independence Australia Closure - 30th August to 5th September 2018

24 August 2018

Independence Australia Closure - 30th August to 5th September 2018

Independence Australia have advised they are updating their systems and will be closed from 4pm Thursday 30th August and will reopen at 8am on Wednesday 5th September 2018.

All orders placed with Independence Australia after 5pm on Tuesday 28th of August will not be processed until they reopen on the 5th of September.


SWEP Communique - New database #17

24 August 2018
SWEP would again like to thank you for your patience as we transition to the new database. Please see below for details on a required outage this weekend to allow for further enhancements and migration of data.

An outage is required between 8pm - 10pm Friday 24th August 2018.

SWEP Communique - New database Scheduled Updates #16

17 August 2018
SWEP would again like to thank you for your patience as we continue to transition to the new database.  We would also like to take this opportunity thank you for your valuable feedback.  We are committed to making improvements to the new database and as a result of your feedback the following improvements and changes will be made:

SWEP Communique - New database Adding Supplier Quotes #15

13 August 2018
SWEP would like to thank you for your patience as we transition to the new database.
  • Additional functionality with supplier quotes   -

Performance Report Card June2018

10 August 2018
We have collated the data for June 2018 and presented the achievements of each program for this month. Every month we will provide information about each program.

SWEP Communique - New database #14

9 August 2018

SWEP would again like to thank you for your patience as we continue to transition to the new database. Please see below for details on a required outage this weekend to allow for further enhancements & migration of data.

An outage is required between 8pm Friday 10th August - 12 noon Sunday 12th August 2018.

SWEP Communique - New database #13 - Old SWEP Portal, removal of Edit function

8 August 2018

SWEP would like to thank you for your patience as we transition to the new database.

From Friday 10th August, 2018 at 5pm you will no longer be able to edit, attach or submit applications in the old SWEP portal.  A read only version of your applications will still be accessible.

SWEP Communique - New database #12

3 August 2018

SWEP would like to thank you for your patience as we transition to the new database. Please see below the following issues that were identified in previous Communique.
 

  •   Migration of Functionality  -
An outage is required between 8pm-10pm, tonight 3rd August, 2018. If you are logged into the database, you will be logged out. Please ensure if you are working on an applicatmiion prior to this save your application.

SWEP Communique - New Database #11

27 July 2018
SWEP would like to thank you for your patience as we transition to the new database. Please see below the following issues that were identified in previous Communique.

SWEP Communique - New Database #10

23 July 2018
Database issues

SWEP would like to thank you for your patience as we transition to the new database. We are currently experiencing technical issues with the prescriber portal.  You are unable to see the applications you have created.  They are still there.

SWEP Communique - New Database #9

20 July 2018

Resolution to Database issues

SWEP would like to thank you for your patience as we transition to the new database. Please see below the following issues that were identified in previous Communique.


SWEP Communique - New Database Prescriber Communication #8

17 July 2018

Resolution to Database issues

SWEP would like to thank you for your patience as we transition to the new database. Please see below the following issues that were identified in previous Communique.


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