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SWEP Communique - Product Recall Karma Flex Wheelchairs

21 April 2021
SWEP have been advised of a product recall notice for the supplier Fisher Lane Mobility and the Karma Flex Wheelchairs.

SWEP Communique - Updates to pressure care and transfer items related to bedding

19 April 2021
The Statewide Equipment Program (SWEP) is committed to providing consumers with access to a range of assistive technology items that are evidence based and suitable for various environments and presenting scenarios.
In response to feedback and a review of these items, we would like to clarify that SWEP practitioners are able to request the following items:

SWEP Communique - Anzac Day Public Holiday Closure

15 April 2021
The State-wide Equipment Program (SWEP) will be closed on Monday 26th April for Anzac Day and reopen the following day at 8:30am on Tuesday 27th April.

An emergency breakdown service will be available during this period by phoning SWEP on 1300 747 937 and selecting option 1, your call will be transferred to an operator who will assist.

If your query is not urgent you can leave a message on our message bank by selecting option 2 and we will call you back on our return.

Kind Regards
SWEP Management and Staff

SWEP Communique - Independence Australia short closure from 5pm Thursday April 22 to 8am Wednesday April 28

12 April 2021

Dear Practitioner

Our Continence Program supplier Independence Australia have advised us of the following short term closure due to a system upgrade:


We wish to advise of our closure from:   5pm Thursday April 22 to 8am Wednesday April 28

SWEP Communique - Suppliers and Practitioners Update

31 March 2021
Throughout 2020 it was necessary for SWEP to ease the requirements for Proof of Delivery (POD), Certificate of Completion (POC) and Consumer Eligibility Form sign-off.   This was due to the significant challenges for practitioners, suppliers and consumers to meet face to face, whilst various Covid-19 restrictions/lockdowns were in place.

SWEP Communique - LCGP Program Updates

26 February 2021
Recently SWEP were pleased to announce changes to the Lymphoedema Compression Garments Program which provided more access for eligible consumers and the addition of wraps and donners to the list of fundable items. In line with the recent changes we are further aligning the program to other Victorian Aids & Equipment Programs.

SWEP Communique - Product Recall: Karma Flex Wheelchairs

19 February 2021
SWEP have been advised of a product recall notice for the supplier K Care and the Karma Flex Wheelchairs.

SWEP Communique -TGA Personalised Medical Devices Reforms

15 February 2021

The way that custom-made medical devices are regulated is changing.

A new framework for regulating personalised medical devices will commence on 25 February 2021. Under the new framework most custom-made medical devices that are currently supplied in Australia will no longer be exempt from inclusion in the Australian Register of Therapeutic Goods (ARTG).  Any devices that will continue to be exempt will need to meet new requirements. If you manufacture, import or supply a custom-made medical device, you will be impacted by the changes and should review the guidance available on the TGA's website.

Lymphoedema Compression Garment Program Update

21 January 2021
SWEP are pleased to advise that the DHHS have now announced additional recurrent funding for this program for a term of four years, with a primary aim to increase access to compression garments for eligible consumers. At the same time the Operational Policies for the program have been reviewed.

SWEP Communique - Product Recall:Arjo Australia Pty Ltd - Alpha Active 3, Alpha Active 4 and Alpha Active 5 Medical Pump

11 January 2021

SWEP have been advised of a product recall notice for supplier Arjo Australia Pty Ltd  for the Alpha Active 3, Alpha Active 4 and Alpha Active 5 medical pumps

SWEP e-News for Consumers

22 December 2020
If you would like to view this news letter please click here

SWEP Communique - Welcome Pedorthists

21 December 2020

What's new? 

The Victorian Aids and Equipment Program (VA&EP) provides eligible people with subsidised Assistive Technology (AT) to enhance independence in their home, facilitate community participation and support families and carers in their role.     

The State-wide Equipment Program (SWEP) is pleased to announce that Pedorthists can now access this funding for eligible consumers in recognition of their expertise in the provision of customised and medical grade footwear, shoe modifications and orthoses in line with other funding agencies. This arrangement commences on 21st December 2020.



SWEP Communique - Clarification re pressure mattresses funded through VA&EP

27 November 2020

Over recent years there has been an increase in the type of mattresses advertised to have pressure relief or pressure prevention properties. SWEP would like to confirm the type of mattresses we can provide a funding subsidy towards.

Under the Victorian Aids & Equipment Program Operational Policies, for all AT categories, SWEP does not fund what would be considered normal household items, including standard mattresses for standard beds.  What we do fund is pressure reducing mattresses for hospital beds. 

Consumer Satisfaction Survey Results 2020

16 September 2020

SWEP recently completed our annual Consumer Survey, which identifies how satisfied our consumers are with the equipment/products they have received and their overall experience with SWEP and our services.  

We sincerely thank all survey participants and are delighted to share with you our results here

SWEP Communique - Practitioner Portal Updates

6 August 2020

Dear Practitioner, 

SWEP have been reviewing our Practitioner online Portal and have made some changes to the Practitioner home page. These changes will take effect on 8th August. The link to login, how to log in and the application process will all remain the same and none of your registration details will change. 

The Application tab from the top right hand tool bar has moved and your applications can now be accessed by clicking on the tab on the front home page titled 'Complete and Manage Applications for Assistive Technology'. 

SWEP Communique - Continence Subsidy Update

20 July 2020
SWEP has recently reviewed the Victorian Aids & Equipment Program Operational Policies with regard to how the funding subsidy is applied in the Continence Aids Program.  Our Operational Policies confirm that each eligible VA&EP consumer can access up to $1,200 over a 12-month period toward the cost of the items listed in the Operational Policies. This is from the date of their first application

SWEP Communique - SWEP Staff Working Remotely

16 July 2020
SWEP would like to provide an update on how we are working during the COVID 19 restrictions. 

As some of you would be aware SWEP shifted to having staff working from home, where possible, in late March.  This had an impact on our phone systems and how we manage our calls.  Since late March callers have had to leave messages and wait for a return call from our staff, with many people experiencing delays in speaking directly with a staff member.  We wanted to say thank you for your patience during these difficult times and acknowledge there has been frustration for some people in making contact with our service. 

SWEP Communique - Continence Aids Program supplier update

29 June 2020
The State-wide Equipment Program (SWEP) currently administers the Continence Aids Program for the Department of Health & Human Services for eligible State funded consumers. SWEP also provides continence services to NDIS participants and privately funded consumers.

SWEP has recently completed a robust tender procurement process as the current contract for supply of these items is due to end on 30 June 2020.

SWEP Communique - TAC and SWEP expansion of OT credentialing

8 June 2020
Last year, the TAC partnered with the State-Wide Equipment Program (SWEP) to manage the registration and credentialing of occupational therapists providing services for the TAC. Initially this was only used for OT's providing TAC services related to the assessment and provision of assistive technology. 

SWEP expansion of occupational therapy credentialing
In response to sector feedback and engagement with the OTA, from 17th August 2020, SWEP credentialing will be extended to all other essential OT services for those OT's providing services to TAC clients.

These services are reflected in a new SWEP category, 'Capacity and Performance Evaluation" (CAPE) which includes OT treatment and treatment plans, as well as capacity based assessments and reviews.

SWEP Communique - Laryngectomy Consumables Program

3 June 2020
SWEP have recently received enquiries in relation to the Laryngectomy Consumables Program (LCP) and how the funding subsidy is applied. As per the Operational Guidelines for this program each LCP consumer can access up to $5,000 over a 12-month period towards the cost of the items listed in the Operational Policies.

SWEP Communique - Product Recall: Notice for R82 - chest support for Rabbit Walking Aid and Mustang Standing Frame

1 May 2020
SWEP have been advised of a product recall notice for supplier R82 AU Pty Ltd for the product chest support for Rabbit/Rabbit Up Walking Aid and Mustang Standing Frame.

Further information can be found on the ACCC Product Safety Recall website

SWEP Communique - Update on management of Voice Aids & Laryngectomy Applications

24 April 2020
Dear Practitioner

Voice Aids and Laryngectomy applications will now be managed by the SWEP Assistive Technology team rather than the Oxygen team.  There is no change to how you submit your applications, but we now ask that you please refer any queries to the AT Team, as follows: 

Email:  swepat@bhs.org.au 
Ph:  1300 747 937 and choose option 4 for the all other equipment enquiries (Assistive Technology team)

SWEP Management Team

SWEP Communique - Contacting the State-wide Equipment Program (SWEP) as the CORONAVIRUS (COVID-19) Situation Evolves

1 April 2020
As the rapidly changing COVID-19 situation evolves and as the Victorian Government introduces stricter social distancing laws, SWEP has now taken further measures to allow for our entire workforce to work from home, whilst maintaining continuity of services for our consumers.  

Within the next two business days our phone system will revert to mobile phones, which will be manned remotely.     You can still reach us on 1300 747 937, where two dedicated team members will take urgent messages to pass onto the applicable teams.    

SWEP Communique - COVID-19 Oxygen Supply

26 March 2020

Dear Practitioners

SWEP have been working with our Clinical Advisors to ensure we have measures in place to support our consumers and practitioners as we navigate the challenges presenting with the COVID virus.

Wherever possible, compliance to TSANZ Position Paper recommendations for home oxygen supply should be maintained. We do understand that some services are now being prioritized around COVID-19 and are implementing processes to ensure your patients are not at risk and that we ensure continuity of supply with oxygen equipment.

SWEP Communique - COVID-19 Continence Supply

26 March 2020

Dear Practitioners

SWEP have been working to ensure we have measures in place to support our consumers and Practitioners as we navigate the challenges presenting with the COVID pandemic.

Wherever possible, compliance with SWEP normal processes should be adhered to. SWEP recognises that many organisations will not be operating within business as usual practice.

SWEP are implementing processes to ensure our consumers are not compromised and that we ensure continuity of supply for continence items where we can.

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