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SWEP Communique - Reissue Items and applications

15 September 2021

Dear Practitioner,

We would like to remind our Practitioners the importance of checking the reissue database for equipment.  Under the Victorian Aids & Equipment Guidelines, Practitioners are required to source re-issue as first option on all applications. Reissue applications are not waitlisted for funding and all applications are processed within 10 days of receipt.

Note: no consumer will be placed on the waiting list for the supply of new equipment if it has been identified that a reissue item is available.

We collect equipment daily from consumers which means the database is being updated regularly with new items. Whether you are submitting a new application or have a consumer on the waitlist we encourage you to review what's available.

SWEP Communique - Portal Application Updates

9 September 2021

Dear Practitioner,

From tonight you will notice some small changes to our application portal as follows:

SWEP Communique - Laryngectomy Consumables Program (LCP)

1 September 2021

Dear Practitioners,

Currently when a Practitioner applies for Laryngectomy consumables, the quote being submitted with the application is attached as a word document/screenshot.

You may have received phone calls from the SWEP team seeking clarification on quotes relating to itemised items, delivery costs, GST, ABN, Australian Standards compliance and other missing information, that can contribute to delays in orders being placed.

SWEP Communique - Goods Equipment and Assistive Technology (GEAT)

26 August 2021

Dear Practitioners

We have received queries about the recent release of information by the Commonwealth Government in relation to the trial of the national provider of Goods Equipment & Assistive Technology (GEAT) and the intersect with our State funded programs.

While the Commonwealth Government has contracted six providers to the GEAT panel including the Statewide Equipment Program (SWEP), we understand that Indigo Australasia has been chosen as the national provider under the outlet name Australian GEAT2GO to supply, install and maintain a range of assistive technology items.

SWEP Communique - LCGP application delay

25 August 2021

Dear LCGP Practitioner

Please note that we have received unprecedented demand over recent weeks for LCGP garments for your clients. The impact of this unexpected increase in demand, latest covid restrictions and both planned and unplanned leave in our team has resulted in a delay in processing applications. Please bear with us as we process these applications as quickly as we can.

Kind regards and thank you for your support
SWEP Management Team

SWEP Communique - Home Care Package level 3 and 4

4 August 2021

Dear Practitioners

We have recently received some enquiries regarding our recent communications in relation to funding eligibility for consumers who have been accepted for a Home Care Package (HCP).   We apologise for any confusion with our recent communique and provide this up-date as clarification.

We confirm that consumers on a Level 1 and 2 HCP remain eligible for Victorian Aids & Equipment Program (VA&EP) funding, with the exception of the domiciliary oxygen program.

SWEP Communique - Home Modifications Up-date

4 August 2021

Dear AT Practitioners

A recent audit of applications to the Aids & Equipment Program has identified that a number of practitioners have requested minor home modifications, including rails, to more than one bathroom or toilet. 

SWEP Communique - Bed sticks that are not funded

27 July 2021

As per previous communique's we would like to confirm that SWEP can only fund bed sticks that have a ball point or curved end and will not fund bed sticks that are single point without a ball point end.

We have conducted a review of applications and it appears that we have incorrectly accepted some applications for a Cobra bed stick, which do not meet the criteria for funding.   

SWEP Communique - Portal Outage

20 July 2021

The SWEP portal will be unavailable on Saturday 24th July from 5pm - 10pm. Please ensure you are logged out prior to this time and any work is saved.  

If you are still logged in you will be exited from the portal and any unsaved work may be lost. 

We thank you for your patience. 


SWEP Management Team

SWEP Communique - Product Recall Phillips

6 July 2021

SWEP have been advised of a voluntary product recall notice for the supplier Philips Australia.

Philips voluntarily decided to issue a global recall notification related to sound abatement foam used in specific Philips Continuous Positive Airway Pressure (CPAP), BiLevel Positive Airway Pressure (BiLevel PAP) devices, and Mechanical Ventilators.

SWEP Communique - EOI Clinical Advisors - Lymphoedema & Speech Pathology - June 2021

28 June 2021

SWEP is seeking expressions of interest from Lymphoedema Therapists and Speech Pathologists to join our expert Clinical Advisory Panel.

We are seeking highly experienced clinicians who can demonstrate a minimum 10 years of experience prescribing lymphoedema compression garments or experience in voice aids, voice prothesis and laryngectomy consumables.  Clinicians should also be able to demonstrate participation in activities that contribute directly to maintaining their clinical competence and expertise.

SWEP Communique - Signing of documents during current Covid-19 restrictions

2 June 2021
Following the recent Victorian Government announcement and current circuit breaker Covid-19 lockdown, SWEP wish to advise Practitioners that we will again be accepting Eligibility, Proof of Delivery and Certificate of Completion forms, unsigned and with written/emailed confirmation of 'verbal consent', where consumer signatory would normally be included.

SWEP Communique - Home Modifications clarification

7 May 2021

Dear Practitioners

We have recently received some enquiries regarding home modifications funding in relation to home access points.

Under the Victorian Aids & Equipment Program (VA&EP) Guidelines, it has always been intended to provide a safe entry for one access point only to the dwelling, when applying funding for ramps, step modifications (for two or more steps including platform steps) and rails. Where a request is to allow access to a garage for means of accessing the community, this will also be seen as one access point to the dwelling.

SWEP Communique - Motorised Mobility Devices Resources

6 May 2021
A suite of practical information resources is now available to support health professional conversations about motorised mobility devices and to guide clinical management.

These have been developed with extensive stakeholder involvement, including representation from SWEP on the Stakeholder Advisory Group.

Each year almost 1,000 Australians are admitted to hospital for a possible mobility scooter-related injury 

SWEP Communique - Product Recall Karma Flex Wheelchairs

21 April 2021
SWEP have been advised of a product recall notice for the supplier Fisher Lane Mobility and the Karma Flex Wheelchairs.

SWEP Communique - Updates to pressure care and transfer items related to bedding

19 April 2021
The Statewide Equipment Program (SWEP) is committed to providing consumers with access to a range of assistive technology items that are evidence based and suitable for various environments and presenting scenarios.
In response to feedback and a review of these items, we would like to clarify that SWEP practitioners are able to request the following items:

SWEP Communique - Anzac Day Public Holiday Closure

15 April 2021
The State-wide Equipment Program (SWEP) will be closed on Monday 26th April for Anzac Day and reopen the following day at 8:30am on Tuesday 27th April.

An emergency breakdown service will be available during this period by phoning SWEP on 1300 747 937 and selecting option 1, your call will be transferred to an operator who will assist.

If your query is not urgent you can leave a message on our message bank by selecting option 2 and we will call you back on our return.

Kind Regards
SWEP Management and Staff

SWEP Communique - Independence Australia short closure from 5pm Thursday April 22 to 8am Wednesday April 28

12 April 2021

Dear Practitioner

Our Continence Program supplier Independence Australia have advised us of the following short term closure due to a system upgrade:


We wish to advise of our closure from:   5pm Thursday April 22 to 8am Wednesday April 28

SWEP Communique - Suppliers and Practitioners Update

31 March 2021
Throughout 2020 it was necessary for SWEP to ease the requirements for Proof of Delivery (POD), Certificate of Completion (POC) and Consumer Eligibility Form sign-off.   This was due to the significant challenges for practitioners, suppliers and consumers to meet face to face, whilst various Covid-19 restrictions/lockdowns were in place.

SWEP Communique - LCGP Program Updates

26 February 2021
Recently SWEP were pleased to announce changes to the Lymphoedema Compression Garments Program which provided more access for eligible consumers and the addition of wraps and donners to the list of fundable items. In line with the recent changes we are further aligning the program to other Victorian Aids & Equipment Programs.

SWEP Communique - Product Recall: Karma Flex Wheelchairs

19 February 2021
SWEP have been advised of a product recall notice for the supplier K Care and the Karma Flex Wheelchairs.

SWEP Communique -TGA Personalised Medical Devices Reforms

15 February 2021

The way that custom-made medical devices are regulated is changing.

A new framework for regulating personalised medical devices will commence on 25 February 2021. Under the new framework most custom-made medical devices that are currently supplied in Australia will no longer be exempt from inclusion in the Australian Register of Therapeutic Goods (ARTG).  Any devices that will continue to be exempt will need to meet new requirements. If you manufacture, import or supply a custom-made medical device, you will be impacted by the changes and should review the guidance available on the TGA's website.

Lymphoedema Compression Garment Program Update

21 January 2021
SWEP are pleased to advise that the DHHS have now announced additional recurrent funding for this program for a term of four years, with a primary aim to increase access to compression garments for eligible consumers. At the same time the Operational Policies for the program have been reviewed.

SWEP Communique - Product Recall:Arjo Australia Pty Ltd - Alpha Active 3, Alpha Active 4 and Alpha Active 5 Medical Pump

11 January 2021

SWEP have been advised of a product recall notice for supplier Arjo Australia Pty Ltd  for the Alpha Active 3, Alpha Active 4 and Alpha Active 5 medical pumps

SWEP e-News for Consumers

22 December 2020
If you would like to view this news letter please click here

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