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1300 747 937

NDIS Participants/Private Consumers

We are here to support people with disabilities, their families and carers in accessing a wide range of equipment, products and services, allowing you to optimise active community participation.

We have established a dedicated team, Empower Care Options, to provide NDIS Participants and Privately Funded Consumers with timely access to a broad range of supports.

What Empower Care Options can offer


As a long-term registered Provider for the NDIS, we are able to provide an extensive range of supports for NDIS Participants. These services are also available for privately funded consumers and include:
  • New equipment
  • Continence Products
  • Hire equipment
  • Repairs - once off or ongoing
  • General equipment service and maintenance
  • A 24/7 Emergency After Hours Repairs Service


  • Excellent pricing/value for money and quality assured equipment, products and services, through extensive Supplier Contracts
  • Timely delivery of equipment and continence products straight to your door


  • Friendly and dedicated staff available via phone on 1300 747 937 or via email swep@bhs.org.au
  • Extensive industry experience and product knowledge
  • Industry trained technicians - facilitated through a long standing Supplier repairs/maintenance contract

Our Team Values

  • Teamwork
  • Accountability
  • Respect
  • Compassion


As the COVID-19 situation has changed throughout 2020, we have evolved our service to facilitate two thirds of our workforce predominately working from home.   We are confident in our current modelling which is unlikely to change in the foreseeable future. 

Through careful planning and up-grading of our IT systems, our team is now able to meet all expected service targets, ensuring ongoing continuity of our services to support our consumers. 

We thank you for your support and patience throughout 2020/2021, as our service model has evolved.   

If you wish to provide feedback please visit our 'providing feedback' page here


SWEP Management Team


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