Providing Feedback
As one of our Consumers, Clients or NDIS Participants, you are the focus of our efforts. Your feedback helps us know what we are doing well and where we need to improve.
If you have any comments, compliments, suggestions or concerns about any aspect of our service, please tell our staff.
Formal Feedback can be provided in the following ways:
- Email us at swep@gh.org.au
- Fill in a feedback form
- Write to us at: P.O. Box 1993, Bakery Hill, Vic 3354
- Call our Quality and Leadership Support Officer on 1300 PH SWEP (1300 747 937) or (03) 5333 8126
- If you require an interpreter, or have a hearing or speech impediment, we can assist by accessing the Victorian Telephone Interpreting & Translating Service or National Relay Service.
We take all complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you can contact the following:
For Consumers
You may contact the Health Complaints
Commissioner (HCC). The HCC responds to complaints about health services and
the handling of health information in Victoria. Their service is free,
confidential and impartial. To lodge a complaint with the HCC, fill out a
complaint form at www.hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm,
Monday to Friday to discuss your complaint.
For NDIS Participants
The National Quality & Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services. Information about NQSC complaints process is available on their website
https://www.ndiscommission.gov.au/about/complaints
