News

SWEP would like to advise we will be having a scheduled outage tonight Friday 11^th January 2019. This is to allow for further enhancements and migration of data.

The outage will occur tonight, Friday 11^th January 8pm - 10pm. 

Dear Prescribers

On the 9^th November we wrote to you about what SWEP was doing to address the backlog of processing the NDIS applications and raising purchase orders for those applications that we had received approval from the Agency to order. Since this time the SWEP team has worked tirelessly to ensure that we could meet our promise to you, have the backlog addressed before the Christmas break and ensure that SWEP was not contributing in any way to delays to consumers receiving their equipment.

Please click here for the Heat health newsletter - November 2018. The newsletter provides information about what the Department of Health and Human Services has done and is doing to prepare for 2018-2019 summer, as well as articles from their partners.

We have been working very hard on improving our application process for all stakeholders, especially our Consumers and Prescribers.

Both SWEP and the Department of Health and Human Services recognise that the SWEP Prescriber Registration and Credentialing Framework ensures that Prescribing therapists have the skill and expertise required to complete the "Confirmation of Disability" section of the Eligibility form.

Dear Prescribers

SWEP is acutely aware of the frustrations and delays you are currently experiencing particularly related to prescribing for NDIS clients. You have been providing us with your constructive feedback and we are incredibly grateful for this.  We apologise for the delays and backlog that has been created as we attempt to process the 2300 outstanding applications, as well as the 800 outstanding orders that we have received approval from the NDIA to order. We also acknowledge the implications this has for participants and their families.

SWEP would again like to thank you for your patience as we transition to the new database. We would like to advise we will be having a scheduled outage. This is to allow for further enhancements and migration of data.

This outage will occur Thursday 27^th of September, Between 8pm and 10pm, due to the AFL Grand Final public holiday.

The SWEP Clinical Advisory Panels consist of Clinical Advisors and Subject Matter Experts who are recognised leaders in their clinical field and a critical component of the clinical governance for SWEP.

As a Prescriber, you have access to our Reissue equipment via the Reissue database. This allows you to source for your client, refurbished equipment that can be provided within 30 business days. Reissue equipment has no wait time for funding and can help reduce gap amounts for clients.

Independence Australia Closure - 30^th August to 5^th September 2018

Independence Australia have advised they are updating their systems and will be closed from 4pm Thursday 30^th August and will reopen at 8am on Wednesday 5^th September 2018.

All orders placed with Independence Australia after 5pm on Tuesday 28^th of August will not be processed until they reopen on the 5^th of September.

• Additional functionality with supplier quotes   -