Dear Practitioner,
Last year SWEP implemented a new process
for the management of 'low-cost' (<$250) applications, in order to eliminate
waiting times. This was to help alleviate the administrative burden for AT
Practitioners, administration staff and provide faster access to much need
low cost equipment.
The process has been working well, however we have identified an issue
associated with the management of these applications when submitted for multiple items i.e the application includes a 'high-cost' (>$250) and 'low-cost' item (<$250),
(e.g. an application for a lift/recliner chair and low back utility chair).
When processing these applications, SWEP
will only order the low-cost item, leaving the high-cost item on the waitlist.
This is causing confusion for consumers and AT Practitioners with regard to the
status of the application, where one item is ordered and the other remains
waitlisted.
To limit the confusion, SWEP requests that
future applications are submitted separately for high and low-cost items. This
means you would do the first application for one item and then you can copy
this application to create the second one for the consumer and for the second item.
Here is a flow chart to assist you with how
to copy the application for your consumer.
If you have any queries or concerns, please email swep@bhs.org.au
