Dear Prescribers,
As per our previous communique, in order to improve SWEP's services and
more closely manage our applications we have now changed our team
structure.
Rather than contacting a department for Aids and Equipment, SAEAS or
A&EP Children's applications when you call us, you will be asked to
select an option that will direct your call to a team dedicated to
managing a range of equipment categories.
The only exception to this is that we still have a dedicated NDIS team.
Now when calling SWEP on PH 1300 747 937 you will hear the following options:
Welcome to the State-wide Equipment Program. Please note as of the 1st of November our options have changed
- If you are an NDIS participant or have a query in relation to the NDIS program please press 0
- If you require repairs or maintenance to your equipment regardless of program please press 1
- If you are calling in regards to Continence products please press 2
- If you are calling in regards to Oxygen enquiries please press 3
- For home and vehicle modifications please press 4
- For
all other equipment enquiries please press 5 (takes you to a sub queue
where you will be able to select an option that will direct your call to
our equipment category specific teams)*
- To speak with our customer service or for all other enquiries please press 6
- To hear these options again press #
*When you choose option 5, you will then be asked to select one of the following options:
- For beds, bedding accessories & pressure care please press 1
- For wheelchairs, scooters and children's walking aids please press 2
- For bathing, showering & toileting equipment please press 3
- For specialised seating Including car seats and rise recliners please press 4
- For simple walking aids, transfer equipment and portable ramps please press 5
- For orthoses and footwear please press 6
- For personal use & other Items including electronic voice aids & environmental control units please press 7
- If you wish to speak with the customer service team please press 8
- To go back to the previous menu please press star *
- To hear these options again please press #
If you have any queries in relation to this please contact Sue Vincent, Support Services Manager PH 5333 8136 or email Sussan.vincent@bhs.org.au