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Changes to the way NDIS Participants access SWEP Services

12 March 2020

Changes to the way NDIS Participants access SWEP Services 
(Effective March 2020)

Dear NDIS Participant,

The State-wide Equipment Program (SWEP), continues to deliver a 'one stop shop' to meet your ongoing
equipment, repair & maintenance and consumable needs.

We provide excellent value for money within a nationally recognised model to assure NDIS Participants can access quality assured equipment and services, which includes a 24 hour, 7 days per week urgent
equipment repair service.

To ensure you can continue to access the services we offer in a timely manner, SWEP has implemented a new payment practice.

What does this change mean for you?

For 'Agency' Managed Participants

Prior to placing an order for you, our friendly SWEP team members will create a 'Service Booking" in your plan.

If we are unable to create a 'Service Booking', we will be unable to place your order and you will be asked to speak with your NDIS Planner to have your plan amended.

For 'Self' or 'Plan' Managed Participants

Prior to placing an order for you, the SWEP team will request payment for the services you require.

Payment is simple and can be made over the phone using a Credit or Debit card.

A receipt will then be provided to you in a timely manner allowing you to claim these costs from the NDIS.

** If as a 'Self' or 'Plan' Managed Participant you are unable to readily access your funds and wish to use
SWEP as your preferred provider, we suggest you contact your NDIS Planner and ask that funding for
these services be changed to 'Agency' managed. **

If you have any further questions about these changes, please  do not hesitate  to contact  our team  on 1300 747 937.

Kind Regards


Jeni Burton
SWEP Operations Director


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