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SWEP Communique - Contacting the State-wide Equipment Program (SWEP) as the CORONAVIRUS (COVID-19) Situation Evolves

1 April 2020

As the rapidly changing COVID-19 situation evolves and as the Victorian Government introduces stricter social distancing laws, SWEP has now taken further measures to allow for our entire workforce to work from home, whilst maintaining continuity of services for our consumers.  

Within the next two business days our phone system will revert to mobile phones, which will be manned remotely.     You can still reach us on 1300 747 937, where two dedicated team members will take urgent messages to pass onto the applicable teams.    

We will continue to endeavour to get back to you as quickly as possible, but would appreciate your patience.  We also encourage email as our preferred means of contact for all non-urgent matters.   Our generic email address is swep@bhs.org.au

At this point in time, there are no changes to our after-hours 24/7 emergency repair service. 

We will continue to work closely with our consumers, suppliers and AT practitioners to navigate the COVID-19 challenges and minimise the impact for everyone, whilst providing greater protection for our staff now working from home. 

This is an uncertain time for all of us and we hope that you and your family remain safe and well.   We will continue to provide up-dates via our website and provide as much support to our consumers as we can.  

Kind Regards 
 
Jeni Burton
SWEP Operations Director

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