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SWEP Communique - Domiciliary Oxygen Consumer Survey

21 September 2021

Dear Practitioner

Each year SWEP sends out a Consumer Satisfaction Survey for all our consumers across each of the programs we manage.  This helps us to engage with our consumers and gain feedback on what we do well and what we need to improve on.

Traditionally this is done in paper format and mailed out to consumers.

This year we are trialing a different way of reaching our Domiciliary Oxygen Program consumers via an electronic survey.  When we set up new oxygen consumers, they will receive a flyer with their Welcome Package from Supagas that will provide information on how this will work.

The survey is done via their mobile phone and it is optional as to whether they wish to participate or not.

This communique is to keep you informed and in case you get any enquiries from our consumers.

Any enquiries can be directed to SWEP on PH 1300 747 937 Option 3 or you can email swep@bhs.org.au

SWEP Management Team

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