Dear Practitioner,
We understand that you may need to submit multiple applications for the same consumer - either simultaneously or over time for replacement items. To support this a "Copy Application" function is included in our portal.
However, we have noticed a trend where copied applications are submitted without updating the consumer's information and/or confirming a current assessment of the consumer. Even when applying for a replacement item, it is essential that the application reflects a review that has been undertaken to confirm the consumer's current situation.
When submitting a replacement item application (e.g. extra width/depth footwear), please ensure:
- Under "About the Item", select the "Replacement" option from the dropdown menu.
- Include notes that:
a) confirm your up-to-date assessment / review of the consumer and
b) describe the consumer's current condition. Your notes should clearly outline any functional change or confirm relevant details from the previous application if there has been no change
c) the need for the replacement item
Before submitting any application, please also confirm with the consumer:
- Their current eligibility for the program.
- Current address and contact details
If you have any questions or need further assistance, please don't hesitate to contact us E: swep@gh.org.au
Thank you for your continued support.
Kind Regards
SWEP
