Communique - State-wide Equipment Program (SWEP) Oxygen supply

8 May 2019

After many months of deliberation and quite an extensive tender and procurement process, SWEP would like to announce that Supagas has been contracted to supply oxygen for our Domiciliary Oxygen Program from July 1, 2019.

Our transition planning is based around minimal interruption for consumers and we are working with our suppliers to ensure that the new equipment is installed, and consumers are confident about using it, prior to removal of the Air Liquide Healthcare oxygen equipment.  Please rest assured, there will be no changes to the 'package' of oxygen equipment that consumers are currently using.

SWEP acknowledges the exemplary services provided by Air Liquide Healthcare and wish to reassure all stakeholders that we anticipate no reduction in the quality of services that will be provided by the new supplier.

Below is some information about Supagas that will help you have confidence in their ability to maintain the service level set by the current supplier.

' Supagas is a leading supplier of Medical, industrial gases and LPG in Australia. We are a nation-wide company rapidly building a reputation for high levels of patient care though our exceptional 'YES WE CAN' customer service offering. We help patients everyday with products to use for many respiratory conditions, we offer a personalised service and our local team will set up and train you in your home, ensuring your safety is at the forefront.
Today, Supagas has multiple distribution centres nation-wide and continue to grow, we provide a safe and reliable delivery service to our patients and a personal response to queries from our local customer service team, ensuring we provide a quality service every time.'

Over the coming months, Supagas staff will be in contact with all consumers receiving oxygen services through SWEP, to make arrangements to deliver the new equipment and coordinate collection of the Air Liquide Healthcare equipment once our transition plans have been finalised.

If you require any further information, please feel free to contact the Domiciliary Oxygen Team on 1300 747 937.

Yours sincerely,
Jeni Burton
Operations Director
State-wide Equipment Program

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