SWEP Communique - Convatec Product Range Up-date

Dear Practitioner

Further to our communique dated 14 September, 2022 we are writing to apologise for errors made in our communication regarding the Convatec range of products, and would like to correct these in the points below:

1. Convatec is NOT closing its business, rather, it is discontinuing a selected range of products. 
2. Convatec is NOT discontinuing its GentleCath Glide intermittent catheter range, this range is still available for ongoing purchase and supply.

The selected range of products that has been discontinued by Convatec is attached here

As previously advised, we have comparative products available for discontinued items through Independence Australia.

What does this mean for your consumer?

We cannot order and/or substitute another product for your consumer currently using a product that appears on the discontinued list, without your recommendation. You will need to recommend an alternative product for your consumer from our contracted items list and either email swepcont@bhs.org.au with your new recommended product or submit a new application.  The SWEP continence catalogue is available on our website.

This will allow us to ensure a seamless changeover of products for those consumers affected and ensure they are not left without suitable products.

We sincerely apologise for any confusion or concern we may have caused with regard to the Convatec product range, in our previous communications.