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SWEP Communique - Holiday Season Operating Hours & Portal Closure

8 December 2025

Dear Practitioners,

SWEP will be closed for the Christmas, Boxing Day and New Years Day public holidays, as well as Friday, 2 January 2026.

Our portal will be undergoing scheduled maintenance from 5:00 PM on Tuesday, 23 December 2025, until 9:00 AM on Monday, 5 January 2026. During this time you will not be able to submit applications to SWEP but you will be able to log in and view or create draft applications.

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SWEP Communique - Holiday Season Operating Hours & Portal Closure 2025

8 December 2025
Dear Practitioners,

SWEP will be closed for the Christmas, Boxing Day and New Years Day public holidays, as well as Friday, 2 January 2026.
Our portal will also be unavailable due to scheduled maintenance from 5:00 PM on Tuesday, 23 December 2025, until 9:00 AM on Monday, 5 January 2026.

We would like to take this opportunity to thank you for your continued support throughout 2025 and wish you a safe and happy festive season.

Kind regards,
SWEP Team
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SWEP Communique - Updated Review Form for SWEP Domiciliary Oxygen Program

8 October 2025
Dear Practitioner,

We are writing to advise you of important updates to the SWEP Domiciliary Oxygen Program review process.
  • An updated Annual Review Form has been developed to:
Annual completion of this form is required for all consumers accessing the program.
Please ensure:
  • All relevant sections of the form are completed in full
  • The form is used as a writable PDF, allowing:
    • Partial completion.
    • Electronic forwarding to other parties (e.g., GP or healthcare provider) for shared input.
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SWEP Communique - Important Reminder - Appropriate Use of the Copy Application Function

19 September 2025

Dear Practitioner,

We would like to remind you that the copy application function is only to be used for the same consumer, with updated and relevant information reflecting their current situation and eligibility criteria.

We are seeing instances where this function is being used for different consumers, which is not its intended purpose. This has led to:

  • Mixed-up consumer details (name, address, contact info)
  • Outdated or irrelevant notes
  • Incorrect attachments
  • Privacy breaches due to misdirected information
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SWEP Communique - copy applications and replacement items

26 August 2025
Dear Practitioner,

We understand that you may need to submit multiple applications for the same consumer - either simultaneously or over time for replacement items. To support this a "Copy Application" function is included in our portal. 

However, we have noticed a trend where copied applications are submitted without updating the consumer's information and/or confirming a current assessment of the consumer. Even when applying for a replacement item, it is essential that the application reflects a review that has been undertaken to confirm the consumer's current situation. 
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SWEP Communique - Subject: Important Update - VA&EP Oxygen Program Guidelines

22 August 2025
Dear Practitioner,

The Department of Health has updated the Victorian Aids & Equipment Program (VA&EP) Guidelines regarding eligibility for consumers accessing the domiciliary oxygen program.

While the existing exclusion remains unchanged - whereby oxygen supply is terminated if a consumer is found to be smoking - the updated guidelines now extend this exclusion to include vaping.

This change reflects the serious safety risks associated with smoking or vaping while using oxygen, including fire and explosion hazards, and recognises that such practices diminish the intended clinical benefits of oxygen therapy.
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SWEP Communique - 2025 Consumer Satisfaction Survey

30 June 2025
SWEP recently completed our annual Consumer Survey for 2025.  Thanks to our consumers for completing this. It provides an overview on how SWEP is providing services across all programs and areas.
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SWEP Communique - Compression Garments for post operative use

30 June 2025
Dear Practitioner,

We have noticed an increase in applications for lymphoedema garments intended for post-operative use. With regard to this, we would like to clarify the relevant responsibilities and guidelines.
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SWEP Communique - Discontinuation of Philips SimplyGo Portable Oxygen Concentrator

13 June 2025
Dear Practitioner,

We have been advised by Philips Respironics that they will be discontinuing the manufacture and sale of the SimplyGo portable oxygen concentrator.

Please find attached formal notification from Philips Respironics, as well as additional information provided by our supplier, Air Liquide Healthcare.
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SWEP Communique - Lymphoedema Compression Garment Program - Pick List Codes

12 June 2025
Dear Practitioners

The Lymphoedema Compression Garment Program (LCGP) continues to experience a steady increase in demand. Our team remains committed to processing applications as efficiently as possible, to support consumers of the program.
To help avoid delays and ensure timely processing, we kindly ask that you carefully select the correct item/picklist code when submitting applications. This step is essential in preventing applications from being returned as draft and to assist us in calculating the correct subsidy funding.

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SWEP Communique - SWEP Portal fixed

15 May 2025
Dear Practitioner,

We are pleased to advise our portal is fully operational again.  You can log in and resume using the portal as usual.

We sincerely apologise for any inconvenience this outage may have caused and truly appreciate your patience while we resolved the issue.
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SWEP Communique - Laryngectomy Consumables Updated price list Main Medical

3 January 2025

SWEP Communique - Laryngectomy Consumables

Updated price list Main Medical


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SWEP Non-Customised Equipment - CPI increase

3 January 2025
SWEP Communique - Non-Customised Equipment - CPI increase

Dear Practitioners

In alignment with supplier contracts a CPI increase of 2% will be applied to non-customised, assistive technology equipment for 2025. This adjustment will take effect on 1st January 2025. 
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SWEP Communique - Additional information required for NDIS Participants

19 December 2024
Important Update: Changes to SWEP Application Process 

Due to recent changes to the National Disability Insurance Scheme (NDIS), SWEP is seeing an increase in demand for funding through our programs. This rise in applications may coincide with changes in NDIS eligibility, with some individuals no longer qualifying for specific NDIS supports.
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SWEP e-NEWS December 2024

19 December 2024
If you would like to view this news letter please click here
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SWEP Communique - Continence Supplier Christmas Closure

3 December 2024
Dear Practitioner, 

SWEP's contracted supplier for continence products, Independence Australia (IA), has advised us of their Christmas/New Year trading times. 

IA has advised that for products to be delivered by Christmas, the order needs to be submitted to them by no later than close of business on Thursday December 5, 2024.  SWEP will need to process these orders by 4pm on this day and cannot guarantee that any orders received after this time will be delivered before Christmas. 
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SWEP Communique - Portal closure

2 December 2024

Dear Practitioners,

During the Christmas holiday period the SWEP portal will be closed from Tuesday 24 December at 5.00 p.m. until Monday 30 December 2024 at 8.30 a.m. for a system review.  

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SWEP Communique - Christmas/New Year closure

25 November 2024

The State-wide Equipment Program (SWEP) will be closed from 3.00 p.m. on Tuesday, 24 December and re-open at 8.30 a.m. on Monday, 30 December 2024.

The office will also be closed on New Year's Day, Wednesday, 01 January 2025. 

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SWEP Communique - Christmas/New Year closure

25 November 2024

The State-wide Equipment Program (SWEP) will be closed from 3.00 p.m. on Tuesday, 24 December and re-open at 8.30 a.m. on Monday, 30 December 2024.

The office will also be closed on New Year's Day, Wednesday, 01 January 2025. 

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SWEP Communique - Expression of Interest for Lymphoedema Compression Garment Clinical Advisors

11 October 2024
SWEP is seeking expressions of interest to join our expert Clinical Advisory Panel for the Lymphoedema Compression Garment Program. SWEP utilises the Clinical Advisor Panel to support SWEP and our consumer cohort. As a Clinical Advisor you may be required to:
  • Provide clinical support and validation of assistive technology applications
  • Undertake clinical reviews as requested
  • Provide expert advice to the Chief Allied Health Officer specific to your area of expertise
  • Participate in projects as required (e.g. updating manuals, review of new products, resources and education material)
  • Participate in Clinical Advisor Panel meetings (approx. 1 per year)
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SWEP Communique - SWEP & TAC

7 October 2024
Dear Practitioner,

You are receiving this communication as you previously "opted in" to share your services with the TAC or were registered for the CAPE category.  

Whilst we have appreciated working with TAC over the last five years they have completed an evaluation to reconsider their future approach to sourcing and paying for OT services. The evaluation demonstrated that SWEP had effectively delivered on its contractual requirements via the SWEP credentialing framework however, the TAC considers that its OT service delivery model requires change to ensure their clients can access high quality OT services to achieve the best health outcomes possible.
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SWEP Communique - Continence Aids Program update

28 August 2024
Dear Practitioner, 

As current demand for the Continence Aids program continues to grow, SWEP is committed to ensuring funding is available to current consumers, on an ongoing basis, up to the maximum subsidy of $1,200 per annum.  Applications for new consumers are reviewed in line with the Victorian Aids & Equipment Program (VA&EP) Priority of Access Guidelines.  The information you enter on your application under the Implications of Non-Provision is used to help us determine the urgency of need for your consumer. 
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SWEP Communique - Aids & Equipment Program update

28 August 2024
Dear Practitioner, 

The State-wide Equipment Program (SWEP) is committed to ensuring that applications for equipment funded through the Victorian Aids & Equipment Program (VA&EP) are reviewed in line with our Priority of Access Guidelines.  The information you enter on your application under the Implications of Non-Provision is used to help us determine the urgency of need for your consumer.
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SWEP Communique - Continence Program tender outcome

27 August 2024
Dear Practitioner

Every four years the State-wide Equipment Program (SWEP) conducts a re-tender process for the Continence Program. We are pleased to advise that the successful tenderer for this period is Independence Australia (IA).  IA have previously supplied continence products for SWEP, and we look forward to continuing our partnership in supporting our consumers. 

The new tender will commence on 1st September 2024 and will include a range of new items, some of the current items will be continued, while some previously available will be discontinued.
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SWEP Communique - Portal Closure

27 August 2024
Dear Practitioner,

For scheduled maintenance the SWEP portal will be closed from 5pm Thursday 29th August and available again Monday 2nd September at 9am. 
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