Annually we ask consumers, after they have received and used their Assistive Technology, to tell us how satisfied they are overall with their SWEP experience.
We have again exceeded our target of at least 90% satisfaction rate as set by the Department of Health. Click here to see the full results.
In the 2020-21FY, the Department of Health (DH) provided additional funding for a term of four years to the Lymphoedema Compression Garment Program (LCGP). The objective of the additional funding was to increase access to an approved range of subsidised garments and the number of consumers supported.
Review of demand trends since the injection of additional funds has identified that the program has had a far greater reach for this consumer cohort and enabled introduction of an increased range of garments.
Through feedback channels, processes implemented have appeared to unfairly disadvantage consumers in relation to the funding they receive, based on the number of garments they need per limb or number of limbs affected. This has created confusion for consumers and placed extra administrative burden for Practitioners, Suppliers and SWEP staff and does not align with the overarching subsidy limits by equipment category across other Victorian Aids & Equipment programs.
The State-wide Equipment Program (SWEP) will be closed on Wednesday, 01 June, 2022 for a Staff Training Day and will re-open at 08.30 a.m. on Thursday, 02 June, 2022.
An emergency breakdown service will be available during this period by phoning SWEP on 1300 747 937 and selecting option 1 - your call will then transfer to an operator who will be able to assist.
Dear Practitioner,
SWEP is aware that some Lymphoedema Practitioners are still adapting to the electronic format used to submit SWEP applications.
Within the SWEP portal there are some shortcuts which make repeat applications quicker, and practitioners have identified some hints and tips that are perhaps unique to lymphoedema applications.
Dear Practitioner,
Last year SWEP implemented a new process for the management of 'low-cost' (<$250) applications, in order to eliminate waiting times. This was to help alleviate the administrative burden for AT Practitioners, administration staff and provide faster access to much need low cost equipment.
The process has been working well, however we have identified an issue associated with the management of these applications when submitted for multiple items i.e the application includes a 'high-cost' (>$250) and 'low-cost' item (<$250), (e.g. an application for a lift/recliner chair and low back utility chair).
Dear Suppliers and Practitioners,
Re: Consumer sign-off requirements on VA&EP documents
Throughout the last two years, it has been necessary for SWEP to ease the requirements for Consumer Eligibility Form sign-off, Proof of Delivery (POD), Certificate of Completion (POC), Home and Vehicle Modification documentation. This was due to the significant challenges for practitioners, suppliers and consumers to meet face to face, whilst various Covid-19 restrictions/lockdowns were in place.
The SWEP eligibility requirements and credentialing Standard for Lymphoedema Practitioners (compression garments) has changed to support consumer access and choice, as well as to align with changes to the Australasian Lymphology Association (ALA) Accredited Lymphoedema Practitioner Program, and new competency standards that underpin ALA endorsed training programs.
The State-wide Equipment Program (SWEP) is seeking volunteers to share their voice in shaping our services. SWEP wants to hear what you think - your voice helps to make sure that our services are right for the community.
SWEP funded assistive technology is owned by SWEP where we have funded more than 50% towards the cost and the item is considered 're-issuable'.
When we are advised that a consumer no longer needs an item that is re-issuable, SWEP arranges collection of the equipment via our contracted Repairs & Re-issue Supplier, Chemtronics.
The item then undergoes a 'viability assessment' to determine whether it is in good enough condition to be reissued to another consumer.
Any items that are considered to be in very good condition and suitable for re-issue to another SWEP consumer are entered onto our reissue database.
SWEP is seeking expressions of interest from Specialist Respiratory and Sleep Medicine Physicians, to join our expert Clinical Advisory Panel for our adult consumer cohort.
We are seeking highly experienced Specialist Respiratory and Sleep Medicine Physicians who prescribe oxygen for home use regularly and can demonstrate a minimum of 10 years' experience doing so.
You will be committed to the application of best evidence through the Thoracic Society of Australia and New Zealand (TSANZ) Clinical Practice Guideline, for Adult Domiciliary Oxygen Therapy (2014)1.
Dear Practitioners,
Due to a recent 'glitch' in the SWEP database it has been brought to our attention that between the 3 - 11 February 2022, any applications that have had additional documents attached, have not generated a notification to the SWEP team.
Dear Continence Practitioners
Supply Issues: Bard Flip Flo Valve Bff20 13100010
We have been advised by our contracted Supplier, Independence Australia (IA) that they are having ongoing supply issues with the Bard Flip Flo Valve Bff20 13100010, with no confirmed ETA.
SWEP is seeking expressions of interest from Continence Practitioners to join our expert Clinical Advisory Panel for our consumer cohort.
We are seeking highly experienced Continence Practitioners who prescribe continence consumables regularly and can demonstrate a minimum of 10 years' experience.
You will be able to demonstrate participation in activities that contribute directly to maintaining your clinical competence and expertise.
You will have the below registrations and experience;
Or
SWEP is seeking expressions of interest from Speech Pathologists to join our expert Clinical Advisory Panel for our consumer cohort.
We are seeking highly experienced Speech Pathologists who prescribe voice aids & laryngectomy consumables regularly and can demonstrate a minimum of 10 years' experience.
You will be a member or an eligible member of Speech Pathology Australia and be able to demonstrate participation in activities that contribute directly to maintaining your clinical competence and expertise.
As a Clinical Advisor you may be required to;
Dear SWEP practitioners
As you are aware, SWEP uses a credentialing based process to acknowledge practitioner levels of experience and currency in a range of assistive technology and professional areas of practice.
What is re-credentialing?
Re-credentialing is the process of periodically reviewing and verifying credentials to ensure a practitioner continues to meet SWEP's requirements and standards applicable to one or more categories or areas of practice. This includes maintenance of roles, experience, mileage, currency, complexity and ongoing learning.
Dear Practitioner
Currently there are a number of four- and three-wheel scooters available in our reissue equipment pool.
If you have a current application with SWEP or are in the process of applying for a scooter we would encourage you to review the Reissue Database to see if one of the scooters would be a match for your consumer.
You can log into the Chemtronics database via this link: https://cabrini.technology/sc/ess.do
Dear Practitioner,
Please see below advice from Independence Australia our supplier of continence products.
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Remember to order your products before 1st December 2021
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Ensure you have everything you need this holiday season by ordering before December 1st.
Any phone or online orders placed after December 1st may miss out on pre-Christmas delivery. |
Dear Practitioner,
The Department of Health has been working with the State-wide Equipment Program (SWEP) team at Ballarat Health Services to provide a centralised process for oxygen supply and ensure we have a secure supply chain. This will be available from Monday the 8th November 2021. This will support the discharge of Covid positive patients who may still require oxygen and can be safely managed at home in line with the Medium Severity Covid Positive Pathway.
The process will allow for central management of oxygen supply across the state to ensure equitable access in line with the Health Emergency and Preparedness Response principles.
Dear Practitioner
Each year SWEP sends out a Consumer Satisfaction Survey for all our consumers across each of the programs we manage. This helps us to engage with our consumers and gain feedback on what we do well and what we need to improve on.
Traditionally this is done in paper format and mailed out to consumers.
Dear SWEP Stakeholders,
Due to the current COVID-19 outbreak affecting Melbourne and some regional areas throughout Victoria, some of our Suppliers have indicated increased delivery timeframes for some equipment and products.
Dear Practitioner,
We would like to clarify which application category should be chosen when applying for a swivel bath chair as we are seeing different categories being selected for this item. We also understand that current practice is seeing the incorrect subsidy amount being provided.
This item could come under bathing or transfer but the intention of this item is to assist the consumer to transfer into the bath so please submit these requests on the transfer application/category. This allows us to apply a subsidy of $200 under basic transfer equipment.
Dear Practitioner,
We would like to remind our Practitioners the importance of checking the reissue database for equipment. Under the Victorian Aids & Equipment Guidelines, Practitioners are required to source re-issue as first option on all applications. Reissue applications are not waitlisted for funding and all applications are processed within 10 days of receipt.
Note: no consumer will be placed on the waiting list for the supply of new equipment if it has been identified that a reissue item is available.
We collect equipment daily from consumers which means the database is being updated regularly with new items. Whether you are submitting a new application or have a consumer on the waitlist we encourage you to review what's available.
Dear Practitioner,
From tonight you will notice some small changes to our application portal as follows:
